Agent Success Specialist (P&C Licensed)
Position Overview: At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service within the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers. Key Responsibilities: Deliver top-tier, unscripted white-glove service via phone, email, and chat. Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions. Tactfully handle conflict resolutions and expertly de-escalate client situations. Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed. Document daily challenges and corrective actions in the call-center database. Use insights from call-center data to suggest continuous improvement strategies. Role Objectives: Uphold Delos' unparalleled standard of client service and support. Drive continuous process enhancements using feedback and data. Cultivate a thorough knowledge of our insurance products to serve clients effectively. Qualifications: Minimum of 3 year of insurance customer service experience required. Active Property & Casualty (P&C) insurance producer license required in any U.S. state. If not currently licensed in California, candidates must be eligible to obtain and maintain a Californian-resident insurance license within 90 days of hire. Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, Zoom, and more. Stable High-Speed Internet connection suitable for VOIP. Quiet Work-from-Home setup. Genuine passion for customer service and effective interpersonal skills. Physical capabilities: Regular keyboarding, sharp vision, and ability to communicate using a headset. Key Attributes: A blend of professionalism and punctuality. Self-driven with a collaborative mindset. Adept problem-solving abilities. An optimistic, proactive demeanor coupled with a strong sense of responsibility. Compensation and Benefits: · Competitive salary plus equity stock options · Flexibility to work from anywhere in the United States · Unlimited PTO, including sick leave and company holidays · Comprehensive medical, dental, vision, and life insurance (25% paid by employee, 75% covered by Delos including dependents) · 401(k) retirement savings plan · Professional development opportunities and tuition assistance