Admin. Asst.- Patient Care Access Center
About the position As an Administrative Assistant in our Patient Care Access Center, you are one of the most important points in a personal journey to a better life, being the first person they will interact with at Spectrum Health. Your workday will offer you the chance to provide exceptional customer service to promote a sense of belonging and compassion to people experiencing a life crisis. Your ability to connect with people will be a step towards better mental health and their recovery journey!
Responsibilities
- Provide exceptional customer service
- Promote a sense of belonging and compassion to people experiencing a life crisis
- Link new clients with the right service
- Insurance verification
Requirements
- High School Diploma, GED or equivalent
- Some experience in a related field
- Strong interpersonal skills
- Ability to multitask in a fast-paced environment
- Excellent attention to detail
- Dependability and flexibility, including availability to work some evenings until 7pm
- Knowledge and understanding of basic computer skills
- Reliable transportation
Nice-to-haves
- Customer Service
- Skills to engage people over the phone
- Strong computer & multitasking skills to get people what they need quickly
Benefits
- Industry leading healthcare benefits
- Flexible Spending and Health Savings Accounts
- 401K
- Opportunity to work from home
- 11 paid holidays
- Flexible work schedules to promote work-life balance
- Exceptional time off – up to 30 days after just a few years of service
- Free Life Insurance
- Growth and promotional opportunities in the human services sector
- Access to trainings to develop skills if you would like to pursue a career as a behavioral health professional