911 Dispatcher - You can make a difference! *POSTING WILL CLOSE JUNE 30, 2026

911 Dispatcher - You can make a difference! •POSTING WILL CLOSE JUNE 30, 2026 METCOM 911 Woodburn, OR Job Details Full-time From $28.38 an hour 2 days ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Computer operation Phone communication Customer service English Emergency medical dispatch Radio communication systems High school diploma or GED Telephone systems Multi-line phone systems Typing Computer-aided dispatch (CAD) software Full Job Description Marion Area Multi Agency Emergency Telecommunications (METCOM 911) is recruiting for a full time 911Dispatcher. Due to the nature of our business, this position is NOT available for hybrid or work from home. Performs call taking functions and serve as a Police, Fire and Ambulance Dispatchers. This requires the ability to operate complex communications equipment including the radio, multi-line telephone systems, and computer aided dispatch (CAD). To access, input and process emergency and non-emergency calls for service and to dispatch emergency responders. This position is designated as Essential Personnel. Essential Personnel are expected to be dependable and report to work on time during all weather and other unforeseen conditions. METCOM is a 24-7 operation and all candidates must be available to work all shifts including; nights, weekends, rotating shifts, holidays and are subject to mandatory overtime. Work shifts and days off are bid by seniority per our union contract. Applicants must meet the minimum criteria: High school diploma or GED Skill in typing data into a computer system with speed of at least 45 wpm and high accuracy (this will be tested) Successfully complete, and pass, all phases of pre-employment testing (pre-employment testing, interview, drug screening, pre-employment psych, criminal background check, etc. A list of pre-employment testing is available on our website www.metcom911.com. Effectively communicate in English over the telephone (bi-lingual pay incentive is available). Ability to achieve and maintain Basic Telecommunicator and Emergency Medical Dispatch certification through the State of Oregon. Duties include, but are not limited to, the following: Receive and rapidly triage emergency and non-emergency telephone calls utilizing complex telephone, mapping and computer aided dispatch (CAD) equipment. Ability to prioritize simultaneous phone calls, radio transmissions and other associated operational work in a dynamic environment. Listen and comprehend phone calls and radio transmissions while accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion. Maintain accurate records of events, written logs and reports of actions taken that may be used in legal proceedings. Ability to multi-task (use a phone, computer and a radio simultaneously) while retaining information over long periods of time. Ability to effectively use and monitor multiple computer screens. Rapidly enter, read, write and interpret information obtained via computer systems and verbal conversations. Read, interpret and apply agency standard operating guidelines, administrative directives, and user agency protocols, some of which may change frequently; read and comprehend complex written material. Ability to adjust to frequently changing workloads; adhere to the ethical and legal standards. Maintain a positive customer service attitude with citizens, users, co-workers and management, often under pressure and time constraints. Successfully complete and maintain a variety of required certifications within the required time; such as CPR/First Aid/AED, Law Enforcement Data System (LEDS), emergency medical dispatching (EMD), Oregon Basic Telecommunicator (through DPSST/State of Oregon) and other applicable required training and certification. Physical demands include: Sit at a desk or console for extended periods of time occasionally walk, stand, or stoop occasionally lift, carry, push, pull, or otherwise move objects weighing up to 20 pounds work for sustained periods of time maintaining concentrated attention to detail take information from callers who may be excited, abusive, use profanity, are incoherent, drunk or hysterical. A complete list of job duties, requirements and additional hiring process requirements can be reviewed in the Dispatcher/Communication Specialist Job Description and posting on our website: www.metcom911.comunder the "Careers" tab. Questions regarding this posting or requests for an application packet, may be directed to: Wendy Patterson 503-982-2349 EEO/AA Per Oregon Revised Statutes 408.225 and 408.230, METCOM 911 grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. If you are eligible and wish to claim Veterans' preference points, please indicate so on your application. Please note that you need to submit documentation of your eligibility at the time of your application. It is the policy of METCOM 911 that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. METCOM 911 values diversity and encourages everyone who is interested in employment to apply. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Job Type: Full-time Pay: From $28.38 per hour Benefits: Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): I understand that this position requires the ability to type 45 WPM and that this will be testing through the pre-employment process. I understand that the pre-employment process will require the successful completion and passing of a full criminal background check and drug screening to include marijuana (this is not a complete list of pre-employment testing requirements). This position is for a 911 dispatch center. Employees must be available to work days, mid and graveyard shifts. Employees often work weekends and holidays. Work shifts are 12 hours regularly 3 & 4 days per week. This is an essential function and requirement of this position. Do you understand the requirements of the position and are able to perform them with or without reasonable accommodation; including work shift requirements? Education: High school or equivalent (Required) Work Location: In person