Workforce Management and Planning Director
Job Description:
- Build and maintain WFM models for short term and long-term planning
- Build and establish operating model to build engagement between the WFM & P capability and operations
- Act as strategic leader to establish and mature the WFM&P capability and scale for transactional work
- Provide thought-leadership to identify and forecast workforce requirements necessary to execute strategic business plans
- Work with Operations, finance, HR, transformation, and analytics to optimize resource allocations and margins
- Develop and implement an overall strategic workforce planning roadmap
Requirements:
- Ten or more years’ experience in workforce management and planning for large transaction or call operations
- 5 or more years of experience leading a workforce management function
- Proven experience developing and managing workforce models for a variety of domains in health care operations
- Experience leveraging analytics applied to models to improve workforce model precision and accuracy
Benefits:
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies