WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

This a Full Remote job, the offer is available from: United States, Philippines Overseas Online Gaming Company is Hiring! Work From Home | Full-Time | Competitive Salary + Allowances We are an overseas company looking for

• Customer Service Representatives - Salary Range: 22,000 40,000 PHP
• Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP

to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling. Positions Available 1. Game Customer Service Representative Responsibilities:

• Respond promptly to player inquiries and provide accurate information.
• Assist with gameplay, account, and payment issues.
• Provide guidance on game rules, strategies, and promotions.
• Track and document player issues using support tools.
• Escalate complex cases to relevant teams.
• Monitor player feedback to improve products.
• Stay up to date with game updates and promotions.
• Contribute to improving support processes.

Requirements:

• Previous customer service experience (gaming industry preferred).
• Excellent English (spoken & written).
• Strong problem-solving and critical thinking skills.
• Empathy and patience in dealing with players.
• Familiar with support tools/software.
• Able to work shifts (24/7 support, including nights, weekends, holidays).
• Passion for gaming and knowledge of online gaming trends.

Salary Range: 22,000 40,000 PHP 2. Customer Service Team Lead Responsibilities:

• Act as top-tier support and escalation point for your team.
• Mentor, coach, and develop team members.
• Ensure high-quality, efficient customer service operations.
• Handle escalations, manage reports, and monitor productivity.
• Collaborate across teams to improve performance.
• Conduct huddles, meetings, and reporting.

Requirements:

• 2-3 years experience managing a team.
• Strong leadership, communication, and problem-solving skills.
• Experience with CRM systems and remote team management.
• Ability to multitask and work under pressure.
• Coaching and performance development skills.

Salary Range: 45,000- 60,000 PHP Additional Compensation & Benefits

• Ticket incentive
• Night shift allowance
• WFH mode (Work From Home)
• Independent Consultant Agreement

Apply Now or send your resume to Email : [email protected] WhatsApp / Telegram : +6018-9184054 This offer from "J-Recruit Recruitment Agency" has been enriched by Jobgether.com and got a 78% flex score.