Weekend Auction Support Specialist [Remote]
Be Part of What's Next Help shape the experience of one of the most passionate automotive communities in the world. As an Auction Support Team Specialist, you'll play a critical role in guiding sellers through the live auction process, ensuring every interaction is seamless, responsive, and supportive from start to finish. About Hearst Magazines (Why Us?) Hearst Magazines is one of the world's largest publishers, with a portfolio of more than 30 iconic brands reaching audiences across print, digital, video, social, and experiential platforms. Our brands inspire, inform, and entertain millions of consumers around the globe through trusted content and innovative storytelling. Key Responsibilities (What You Are Doing)
- Serve as the primary point of contact for sellers throughout their live auction experience, delivering exceptional customer service from auction launch through completion.
- Monitor live auction activity, including comments and seller communications, and respond promptly to inquiries, requests, and issues.
- Escalate complex concerns to appropriate internal stakeholders while maintaining clear communication with sellers.
- Manage updates, revisions, and corrections to active auction listings to ensure accuracy and a high-quality user experience.
- Support sellers whose listings are preparing to go live by providing guidance, answering questions, and sharing status updates.
- Maintain accurate records of auction activity, seller communications, monitored listings, and any changes made throughout the auction process.
- Collaborate with teammates by assisting with queue management and operational support as business needs require.
- Contribute to special projects and additional responsibilities that support the continued growth and success of Bring a Trailer.
Qualifications (What We're Looking For)
- 5+ years of experience in customer service, customer support, account coordination, community management, or a related customer-facing role.
- Excellent communication and interpersonal skills with the ability to build trust and establish positive relationships with a diverse customer base.
- Strong empathy and active listening skills, paired with a genuine desire to help others succeed.
- Proven ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
- Exceptional organizational and time-management skills with the ability to work independently and efficiently.
- Sound judgment and professionalism when handling sensitive or confidential information.
- Solutions-oriented mindset with strong problem-solving and conflict-resolution abilities.
- High levels of integrity, accountability, adaptability, and collaboration.
- Interest in and familiarity with enthusiast, collector, or classic vehicles is highly preferred.
- Ability to work a weekend schedule (Sun-Wed or Wed-Sun) as required for the role.
- This is a fully remote position. Candidates must reside in one of the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NY, NC, OH, PA, RI, TX, VA, WA, or WI.
Benefits (What We Offer)
- Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
- Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
- Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
- Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
- Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
- Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.
The base salary range for this role is $59,000-$66,300. This position is not eligible for bonus or commission compensation. Actual compensation will be determined based on experience, skills, qualifications, and location. Hearst Magazines is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where all employees feel respected, valued, and empowered to contribute. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. Be Part of What's Next Help shape the experience of one of the most passionate automotive communities in the world. As an Auction Support Team Specialist, you'll play a critical role in guiding sellers through the live auction process, ensuring every interaction is seamless, responsive, and supportive from start to finish. About Hearst Magazines (Why Us?) Hearst Magazines is one of the world's largest publishers, with a portfolio of more than 30 iconic brands reaching audiences across print, digital, video, social, and experiential platforms. Our brands inspire, inform, and entertain millions of consumers around the globe through trusted content and innovative storytelling. Key Responsibilities (What You Are Doing)
- Serve as the primary point of contact for sellers throughout their live auction experience, delivering exceptional customer service from auction launch through completion.
- Monitor live auction activity, including comments and seller communications, and respond promptly to inquiries, requests, and issues.
- Escalate complex concerns to appropriate internal stakeholders while maintaining clear communication with sellers.
- Manage updates, revisions, and corrections to active auction listings to ensure accuracy and a high-quality user experience.
- Support sellers whose listings are preparing to go live by providing guidance, answering questions, and sharing status updates.
- Maintain accurate records of auction activity, seller communications, monitored listings, and any changes made throughout the auction process.
- Collaborate with teammates by assisting with queue management and operational support as business needs require.
- Contribute to special projects and additional responsibilities that support the continued growth and success of Bring a Trailer.
Qualifications (What We're Looking For)
- 5+ years of experience in customer service, customer support, account coordination, community management, or a related customer-facing role.
- Excellent communication and interpersonal skills with the ability to build trust and establish positive relationships with a diverse customer base.
- Strong empathy and active listening skills, paired with a genuine desire to help others succeed.
- Proven ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
- Exceptional organizational and time-management skills with the ability to work independently and efficiently.
- Sound judgment and professionalism when handling sensitive or confidential information.
- Solutions-oriented mindset with strong problem-solving and conflict-resolution abilities.
- High levels of integrity, accountability, adaptability, and collaboration.
- Interest in and familiarity with enthusiast, collector, or classic vehicles is highly preferred.
- Ability to work a weekend schedule (Sun-Wed or Wed-Sun) as required for the role.
- This is a fully remote position. Candidates must reside in one of the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NY, NC, OH, PA, RI, TX, VA, WA, or WI.
Benefits (What We Offer)
- Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
- Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
- Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
- Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
- Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
- Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.
The base salary range for this role is $59,000-$66,300. This position is not eligible for bonus or commission compensation. Actual compensation will be determined based on experience, skills, qualifications, and location. Hearst Magazines is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where all employees feel respected, valued, and empowered to contribute. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337).