Virtual Front Desk Coordinator at BREAKINGTHROUGH SAN DIEGO PHYSICAL THERAPY Remote
Recently named one of the TOP LOCAL WORKPLACES by HOMEBASE Job Description: A Front Office Coordinator at a busy physical therapy clinic plays a pivotal role in ensuring smooth daily operations and an exceptional patient experience. This individual serves as the first point of contact, greeting patients warmly, managing appointment scheduling, and handling phone inquiries with professionalism. Key responsibilities include verifying insurance, processing payments, maintaining organized patient records, and coordinating communication between patients, therapists, and staff. The role demands strong organizational skills, attention to detail, the ability to multitask effectively in a fast-paced environment and perform SALES. A friendly demeanor, excellent communication skills, and a commitment to patient care are essential for success in this role. Part-time position only Major Duties and Responsibilities of a Front Office Coordinator:
- Patient Interaction:
- Greet patients and visitors warmly and professionally upon arrival.
- Provide excellent customer service by addressing patient inquiries and concerns promptly.
- Appointment Management:
- Schedule, reschedule, and confirm patient appointments.
- Manage the clinic's daily appointment calendar to ensure optimal therapist utilization.
- Administrative Tasks:
- Maintain and organize patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Prepare and process necessary forms, including intake, consent, and insurance documentation.
- SALES! yes we have CASH services and requires a special personality to sell them.
- Have a charming personality people will like and trust to purchase packages that will help them
- Insurance and Billing:
- Verify insurance benefits and pre-authorizations as needed.
- Process payments, issue receipts, and assist with billing questions.
- Communication:
- Answer and route incoming phone calls and messages promptly and professionally.
- Act as a liaison between patients, therapists, and other staff members to ensure seamless communication.
- Problem Solving:
- Address and resolve scheduling conflicts or patient concerns effectively.
- Assist with administrative troubleshooting and workflow improvements as required.
- Team Support:
- Collaborate with clinical and administrative staff to ensure efficient clinic operations.
- Participate in team meetings and training sessions as needed.
Preferred:
- Good at communicating our mission in our marketing efforts and materials.
- Able to help expand our company’s good name and reputation with public events and word of mouth via our existing patients.
- Skilled at meeting people and networking
Benefits: Commissions Bonus based performance