Virtual Dental Patient Care Coordinator (Remote/2 Yrs Experience Required)
Get to know us and learn more at middletondentistry.com At Middleton Family Dentistry, we believe in more than just great dental care, we believe in creating long lasting relationships with our patients and our team. We’re growing and seeking an experienced Virtual Dental Patient Care Coordinator with strong front office, insurance, and treatment presentation experience. This remote role supports our in-office team by handling patient communication, scheduling, and insurance coordination. ❤️ Why Middleton? At Middleton Family Dentistry, we blend modern technology with compassionate care. From toddlers to grandparents, we serve generations of families with integrity, kindness, and clinical excellence. As a valued team member, your work will have a lasting impact in the lives of others, and you’ll be supported every step of the way. At this practice, YOUR VOICE MATTERS! Our team members typically stay with our work family for an average of 6 years. Our team members had the following to say about why they love our practice: "The practice truly feels like a family. Everyone helps each other whenever possible and cares for each other.” “I love that there are no “bad” questions, everyone is always willing to help me and guide me to the right person for the question." "We really do what is best for our patients, I love that we are ethical and kind/compassionate.” Responsibilities: Answer inbound calls and provide exceptional customer service, Appointment scheduling and calendar management, Insurance verification and benefits explanation, Treatment plan presentation and financial coordination, Dental billing, EOB review, EFT processing, and ERA posting Follow up on claims, balances, and post-op care, Maintain accurate records in Dentrix and Microsoft systems. Qualifications: 2+ years dental front office experience (required), Strong background in treatment coordination and patient financials, Proficiency in Dentrix, dental insurance, and dental billing workflows, Experience with ERAs, EFTs, EOBs, and insurance claims, Excellent communication, organization, and time management skills, Comfortable working independently in a remote/virtual environment How to Apply (Required) Please include a cover letter stating which of our core values—Dedication, Excellence, Positivity, Teamwork, or Honesty—is most important to you and why. Applications without this will not be considered.