V104- Legal Lead Management Specialist
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: We are seeking a proactive and detail-oriented Intake Specialist who thrives in a fast-paced legal environment and enjoys being the first point of contact for potential clients. In this role, you will play a critical part in ensuring that every lead is handled efficiently, professionally, and with a strong sense of urgency, helping move cases forward without delays. The ideal candidate is confident on the phone, highly organized, and capable of managing a high volume of calls while maintaining accuracy and professionalism. You will contribute directly to the firm’s growth by ensuring no opportunity is missed and every potential client receives timely attention. This position is perfect for someone who is motivated by structure, communication, and making an immediate impact on daily operations.
- Monthly Compensation Range: $1,150 USD to $1,220 USD.
Responsibilities include, but are not limited to: Ensure all leads are processed within the expected timeframe (target within 24 hours) Maintain consistent contact with leads to keep them engaged Process leads and ensure timely follow-up and communication Answer incoming phone calls and properly vet potential clients Manage and oversee the full intake process for incoming leads Collaborate with internal team members to support case progression Move qualified cases efficiently through the pipeline Send intake forms and guide potential clients through completion Organize and maintain structured intake workflows Gather and document client information accurately Requirements: Additional Job Description: Work Schedule: Monday through Friday, 09:00 a.m. to 06:00 p.m. EST Location: Remote Requirements:
- 1+ year of experience in intake, customer service, or call handling roles
- Experience in legal intake processes is preferred
- Strong English communication skills, both written and verbal
- Ability to manage high call volumes efficiently while maintaining professionalism
- Comfortable working with structured processes and following workflows
- Ability to multitask and maintain accuracy under pressure
Software / Tools:
- MyCase (CRM)
- RingCentral (VoIP system)
Required Skills:
- Strong verbal communication skills
- Excellent phone presence and client interaction abilities
- High level of organization and attention to detail
- Ability to handle high call volume environments
- Time management and prioritization skills
- Professionalism and reliability
- Problem-solving mindset
- Adaptability in fast-paced workflows
- Client-focused approach
- Process-oriented thinking
Work Shift: 9:00 AM - 6:00 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.