Underwriting Support Specialist
As an Underwriting Support Specialist, you will be part of our Homeowners (HO3) team. In this role, you will be taking inbound calls to solve customer issues and inquiries while creating an easy environment for customers to do business with Assurant and communicating the customer’s value to the company. This includes assisting customers in purchasing, upgrading, and retaining insurance products by accurately describing available features and benefits. You must have an active P&C license. What will be my duties and responsibilities in this job? Respond to questions concerning customer benefits, and resolve product inquiries Document necessary account information and offer custom solutions that benefit the customer and Assurant Identify areas of sales opportunity to solicit company programs on calls Deliver results measured by customer satisfaction, efficiency, quality, retention, and sales metrics What are the requirements needed for this position? Active P&C license Experience in MS Office, i.e., Outlook, Word, and Excel A minimum of 1 year of inbound call center experience Must be available to work during the following schedule: Monday–Wednesday: Starting at 7:00 AM PST Thursday–Friday: Starting at 6:30 AM PST What other skills/experience would be helpful to have? A college degree is desired Ability to handle multiple priorities in a fast-paced, high-volume team-based environment Must have excellent listening skills and verbal communication skills Capable interpersonal skills with a collaborative team approach Insurtech and/or similar innovative technological experience #LIRemote Pay Range: $20.96 - $34.59 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.