Trust & Safety Specialist
About the position Yubo is a Social Discovery app designed for Gen Z to make new friends and socialize online, emphasizing genuine connections by removing features like likes and follows. The company is international, multicultural, and deeply committed to its mission of redefining social interactions. Safety is a core value, with a proactive approach focused on user protection, support, and education, and collaboration with the broader technology industry and NGOs to establish child protection standards. As an independent Contractor providing Trust & Safety services, this role is crucial for maintaining a safe and positive environment on Yubo. The specialist will investigate safety-related incidents, make objective enforcement decisions, and contribute to continuous improvement through risk analysis and market insights.
Responsibilities
- Develop strong expertise in online risk and abuse, with a specific understanding of how interactions on social and dating platforms work.
- Investigate and assess user reports, applying internal guidelines objectively and consistently.
- Conduct risk assessments to determine severity, urgency, and potential impact, escalating high-risk cases when necessary.
- Monitor livestreams in real time, responding quickly to behaviors that violate our Community Guidelines.
- Identify operational, product, or policy gaps, and propose improvements that enhance user safety.
- Report and document technical bugs encountered during moderation or investigations.
- Contribute to the improvement of processes, best practices, and documentation.
- Analyze and report emerging trends within your specific market, ensuring the Trust & Safety and Product teams have accurate, timely insights to adapt strategies.
- Prepare regular reports summarizing key learnings, risks, and trends observed on the platform.
- Contribute to cross-functional safety initiatives by providing relevant insights and share regional context that may affect user behaviors or risks.
Requirements
- 2–4 years of experience in Trust & Safety, online moderation, risk assessment, or a related field.
- German (C1/C2) and English (B2 minimum) language proficiency.
- Strong understanding of German culture, youth trends, and online behavioral norms.
- Good knowledge of social media platforms, user dynamics, and digital communities.
- Understanding of how dating and social discovery apps work, including typical risk scenarios (e.g., misrepresentation, boundary-pushing, emotional manipulation, unwanted contact).
- Strong analytical skills and the ability to evaluate situations within their broader context.
- Objective decision-making, with the ability to apply guidelines consistently under pressure.
- Quick, confident decision-making, especially in time-sensitive situations.
- High adaptability and comfort navigating evolving rules, products, and risk landscapes.
- Strong communication skills and ability to provide relevant input when needed.
- Ability to step back, reflect, and assess complex or sensitive situations with neutrality.
- High social intelligence and cultural awareness.
Nice-to-haves
- Customer Support experience
- Experience in environments with real-time decision-making.
- Spanish language proficiency is a plus.