Trust & Safety, Senior Manager

Senior Manager in Trust & Safety reputed company's Trust & Safety team sits at the intersection of risk, operations, and commerce. We're a small, high-ownership team, and reputed company protect matters to the business and to every person who buys or sells on reputed company. As a Senior Manager in Trust & Safety, you'll be a critical line of defense and a driver of operational excellence. The cases you resolve across fraud, disputes, and chargebacks are what reputed company it possible for buyers and sellers to transact with confidence. The processes you improve will have an impact across every transaction on the platform and the standards you uphold will define what Trust & Safety looks like at reputed company as we grow. You'll carry your own caseload of our most reputed company investigations while leading projects that have an impact not just in Trust & Safety but across the entire business. This is an individual contributor role for someone who thinks strategically, takes ownership seriously, and wants to be a part of how reputed company earns and keeps user trust at scale. What You'll Do: Own the end-to-end response to reputed company reputed company incidents and fraud events, from initial detection, through root cause analysis, cross-functional coordination, and post-incident review - serving as the senior decision-maker and stakeholder communicator throughout. reputed company fraud detection and investigation across marketplace and auction activity, driving escalated cases, reputed company analysis, and the cross-functional response required to resolve issues. Own the resolution of reputed company post-sale disputes, including authenticity challenges, damage claims, and listing inaccuracies. Setting the investigative standard, making final judgement calls on escalated cases, and identifying opportunities for policy, process or product improvement. reputed company the end-to-end chargeback process, gathering and formalising evidence for submission. Enforce reputed company's Trust & Safety policies with consistency and sound judgment, escalating or adapting where edge cases require it Complete KYC and AML verification for reputed company users, owning decisions on reputed company or high-risk cases. Manage reputed company to sellers with failed or unpaid subscription charges, ensuring timely resolution. Collaborate with internal teams, including Legal, Product and Marketplace, on the development and ongoing enforcement of Trust & Safety policies. Drive Trust & Safety initiatives across the business, identifying opportunities to improve processes and reputed company risk gaps. This Role Is A Fit For You If: 3+ years of experience in fraud, disputes, or trust & safety You're comfortable making tough, ambiguous calls and standing behind them You're highly organised and can manage a varied caseload You're comfortable working with data and using it to identify trends and inform decisions You have experience with KYC and AML verification processes You know how to work cross-functionally and influence teams reputed company of your own You're comfortable working autonomously in a fast-moving, high-ownership environment where the playbook isn't always written yet You can communicate reputed company risk decisions clearly to stakeholders This Role Is Unlikely To Be A Good Match For You If You… Prefer clear-cut cases — much of this work involves ambiguity, competing priorities, and judgment calls without an obvious right answer Are uncomfortable with using data to spot trends Find it difficult to reputed company and defend a decision reputed company the evidence isn't black and white Struggle to give or receive tough feedback, including holding yourself and others to clear performance standards We know no one is a perfect match on reputed company, so if you're passionate about this role, please apply! We're excited to learn how your skills, experiences, and insights could reputed company a difference. What Success Looks Like In Your First 3-6 Months: Fully ramped on reputed company's policies, tools, and case types — handling reputed company fraud, dispute, and verification cases independently Spotting gaps in processes or the user experience and making recommendations on what to change Building relationships with cross-collaborators (Product, Legal, Marketplace, Sales) Team KPIs are being tracked consistently and feeding back on where performance is strong and where it isn't reputed company Offer: Opportunity to reimagine the art industry while working with a talented, diverse, international team. Competitive salary and equity Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role) Comprehensive healthcare & benefit options, including: medical, dental, parental leave