Travel Industry Partnerships Manager - Americas (Remote Opportunity)
The Opportunity Mr & Mrs Smith is entering an exciting new phase of B2B distribution growth in the US. We are hiring a senior, external-facing travel partnerships manager to support the launch and long-term success of our US travel advisor distribution channels, while helping shape our longer-term approach to advisor-led distribution. This role will be the primary US-based point of contact for travel advisors and key distribution partners. It is a high-impact position, suited to someone comfortable operating autonomously, representing the business with credibility, and owning complex partnerships end-to-end. Alongside driving near-term commercial performance, the role will bring senior perspective and subject-matter expertise to help the business evaluate and prepare for future advisor-facing distribution opportunities. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. Who You Are As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role Partner Relationship & Account Management
- Act as the primary relationship owner for priority US distribution partners, working closely with partner business development and sales teams to drive adoption, engagement, and sustained growth.
- Build, manage, and grow relationships with US travel advisors, positioning Mr & Mrs Smith as a preferred luxury accommodation partner.
- Represent the Mr & Mrs Smith brand externally across the US advisor community, including at industry events, training sessions, and partner forums.
- Operate as a trusted commercial partner to advisors, supporting them to maximise performance and long-term value.
- Support the successful onboarding and activation of Mr & Mrs Smith across advisor channels, ensuring advisors are fully enabled and confident from day one.
Partner Growth & Channel Development
- Identify opportunities to optimise distribution, product positioning, and sales strategies across partner channels.
- Use par