Transaction Operations, Success Facilitator

What you will do: The Transaction Operations, Success Facilitator is a cross-functional expert responsible for driving operational excellence and alignment across the organization. This role serves as a centralized hub for strategic communications, training architecture, and professional mentorship, supporting multiple departments through standardized processes and real-time support in a virtual environment. How you will make an impact: Strategic Communications & Multi-Dept Alignment Lead the strategy, design, and distribution of the weekly operations newsletter to ensure alignment across all departments. Manage and post all critical communications in company chat platforms to keep all departments informed of updated guides, process changes, and announcements. Utilize graphic design software and creative platforms to produce engaging visual assets for internal communications, announcements, and meeting materials. Collaborate with leadership to curate and communicate key updates and success stories across the organization. Operational Success & Process Management Serve as a primary point of contact to assist with simple to complex questions as they relate to daily operations in a virtual environment. Participate in User Acceptance Testing (UAT) and process improvement testing to provide insights on training and operational effectiveness. Manage the scheduling, attendance tracking, and administrative support for various training programs and sessions. Organize and manage documentation and digital assets, including Google Drive maintenance, to ensure accessibility and version control. Training Architecture & Facilitation Design and develop comprehensive materials, including e-learning modules, videos, and reference guides. Conduct bootcamps and ongoing sessions to ensure information is effectively communicated and understood by all teams. Orchestrate departmental meetings and develop comprehensive presentation materials to ensure cross-functional transparency. Perform regular audits to maintain accuracy and relevance of all materials based on feedback and evolving processes. Professional Development & Mentorship Oversight Architect and integrate a high-level, phased mentorship ecosystem that transitions staff from initial onboarding through hands-on application to independent task mastery. Provide strategic direction and leadership to department mentors, ensuring a unified and consistent approach to mentorship across all organizational units Audit and validate the effective transfer of technical and operational knowledge across all departments to ensure organizational alignment. Enforce consistent, high-quality performance evaluations to maintain rigorous standards for employee development and competency. How you will grab our attention: 1+ years of experience in a Transaction Operations role as an individual contributor. In-depth knowledge and proficiency in internal and external systems, including but not limited to: Enterprise, Task Center, TRX, SkySlope, the Hub, HubSpot, LearnWorlds and the Google Suite. Demonstrated ability to use graphic design and creative platforms (such as Canva) to develop professional training and communication assets. Proven track record of mentoring team members, providing performance coaching, and leading departmental training or development initiatives. Strong knowledge base of current operational processes and procedures with the ability to project, plan and delegate tasks with minimal supervision. If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: Fully remote environment Paid Time Off 401k with 4% match (immediate vesting) Robust Medical, Dental, & Vision benefits Company provided equipment Monthly Technology Stipend FSA & HSA with employer contributions Health & Wellness incentives 100% Paid Parental Leave EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.