Training and Development Coordinator, Revenue Cycle Management (RCM)

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. Position Summary The Training and Development Coordinator, Revenue Cycle Management (RCM) is responsible for leading the strategy, execution, and continuous improvement of operationalizing training and education programs across the full spectrum of Revenue Cycle Management (RCM) functions, supporting both onshore and offshore operations. This role owns the end-to-end training function, ensuring workforce readiness, operational consistency, and performance across all RCM lines of business. This individual will oversee the design and delivery of scalable training programs, including instructor-led (virtual and in person), side-by-side training, and train-the-trainer models. The role partners closely with operations, quality, and leadership teams to identify skill gaps, implement targeted learning strategies, and align training initiatives with business objectives, KPIs, and regulatory requirements. The Training and Development Coordinator, Revenue Cycle Management (RCM) is accountable for building and maintaining a robust training infrastructure including curriculum, job aids, workflow documentation, system navigation guides, and training trackers while ensuring standardization across global teams and BPO partners. Success in this role requires deep RCM knowledge, strong facilitation skills, and the ability to translate complex workflows into structured, high-impact learning solutions.

Key Responsibilities

• Design, develop, and deliver comprehensive training frameworks, competency models, and readiness benchmarks across all RCM lines of business (e.g., Pre-Billing, Prior Authorization, Billing, Denials, Appeals Payment Posting, EDI, Quality).
• Facilitate instructor-led training sessions (ILT), virtual learning, and side-by-side operational training for both new hires and tenured staff.
• Lead global train-the-trainer onboarding programs, including structured training, nesting support, and readiness validation.
• Implement and oversee train-the-trainer programs to scale training capabilities across leadership and BPO partners.
• Develop deep understanding of end-to-end RCM workflows, system navigation, and scheduling cadence across departments.
• Ensure training content reflects real-time operational processes, system updates, and workflow changes.
• Partner with operations leadership to align training schedules with business needs, staffing models, and production timelines.
• Assess learner competencies through structured evaluations, audits, and performance tracking.
• Establish clear readiness benchmarks for training completion, nesting progression, and production transition.
• Provide targeted coaching and feedback to improve individual and team performance.
• Other administrative duties as needed.

Cross-functional Collaboration

• Act as a strategic partner to cross-functional leaders, including operations, QA, HR, and technology teams.
• Collaborate with external vendors and BPO partners to ensure consistent training, delivery and standards.
• Serve as a subject matter resource for RCM training-related inquiries, workflow clarification, and system navigation support.
• Partner with QA and operations to identify skill gaps through audits, KPIs, and performance data.

Travel Requirements

• This role may require some travel (quarterly/biannually/annually) that may include, but is not limited to:
• Participation in corporate meetings, leadership summits, and strategic planning sessions.
• Engagement in leadership development programs and industry conferences.
• Onsite visits for team building, training, and cross-functional collaboration to foster a strong, united workplace culture.

Qualifications

• A bachelor's degree in related fields such as healthcare administration, business administration, or engineering is preferred, but equivalent work experience is acceptable.
• 3+ years of experience in training, curriculum development, or workforce enablement; RCM-specific experience strongly pr