Tier I IT Desktop Support Analyst
Description Desktop Support Analyst provides technical support for DC, by responding to telephone calls, email and personnel requests. Researches and resolves technical problems as well as tracks and monitors issues to ensure a timely resolution. WHAT YOU'LL DO:
- Comprehensive knowledge of service desk and hardwaresoftware conflict resolution.
- Comprehensive technical knowledge of PC & Mac hardware, network concepts and solutions, along with comprehensive knowledge in the following systems and applications: Microsoft Windows & Apple OS X operating systems, MS Office, mobile device management.
- Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly; desires to deliver first-class service.
- Demonstrates strong communication skills including ability to work in a team environment, gives honest, direct feedback and is a solid verbal and written communicator.
WHAT YOU'LL NEED:
- High School Diploma or equivalent (GED).
- Helpdesk support knowledge.
- Oral and written communications skills.
- PC Skills: Microsoft office, basic math skills.
- Meets deadlines, prioritizes appropriately, cope well with change, and maintain composure under pressure.
WHAT YOU'LL GET:
- A competitive benefits package including medical, dental, vision, 401K with company match, life insurance, short-term disability, paid time off and paid company holidays.
- Additional perks include quarterly bonus potential, associate discount 50%, tuition reimbursement, etc.
PHYSICAL REQUIREMENTS: (with or without reasonable accommodation)
- Regularly required to sit, stand, bend and lift/move up to 10 pounds. May lift/move up to 30 pounds occasionally.