Telehealth Support Aide - Spanish Speaking
Benefits:
- Flexible schedule
- Training & development
- Opportunity for advancement
About the Role: Join ABUNDANT HOME CARE LLC as a Telehealth Support Aide, where you will play a vital role in providing remote support to our clients. We are seeking passionate Spanish-speaking individuals to help enhance the quality of care and communication for our diverse clientele in Miami, FL. Responsibilities:
- Provide telehealth support and guidance to clients in person that have provider visits via phone and video calls.
- Assist clients in navigating telehealth platforms and scheduling appointments.
- Document client interactions and update care plans as needed.
- Collaborate with healthcare professionals to ensure continuity of care.
- Educate clients on health management and wellness strategies.
- Respond promptly to client inquiries and provide empathetic support.
- Maintain confidentiality and adhere to HIPAA regulations.
- Participate in ongoing training and development sessions.
Requirements:
- Bilingual in Spanish and English, with excellent communication skills.
- Experience in healthcare, telehealth, or customer service preferred.
- Strong technical skills and familiarity with telehealth software.
- Compassionate demeanor with a commitment to client-centered care.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent; relevant certifications a plus.
- Reliable internet connection and a quiet workspace for remote work.
- Willingness to undergo background checks and training as required.
- Must have own laptop or tablet.
About Us: ABUNDANT HOME CARE LLC has been serving the Miami community for over a decade, providing compassionate and personalized home care services. Our clients love us for our commitment to quality and our dedicated team, while employees appreciate our supportive work environment and opportunities for professional growth.