Technical Support (Email Marketing) for Digital Marketing Company - Remote
MRF 335616 Is This YOU? Then We Want to Meet You! We are in search of Technical Tier 1/2 Support professionals to assist customers with email marketing concerns, including troubleshooting delivery and performance issues, resolving accountrelated inquiries through thorough investigation, and ensuring users can effectively navigate and utilize the product. This role involves providing clear and timely guidance via chat and email, helping customers understand features, resolve technical problems, and optimize their overall experience with the platform. Who We Are At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Requirements
- At least 1 year experience in Digital Marketing Software/platforms required
- Jira, GoDaddy website, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack
- SaaS email marketing platform troubleshooting (specific to email and website marketers)
- Knowledge in Email Marketing Basics Experience
- Working/editing comfortably with Excel/CSV or other data files required
- Problemsolving, analytical, detailoriented, both inductive and deductive reasoning (specific interpretation of general/unclear customer descriptions, or opposite)
- Natural aptitude for following listed protocols prior to escalation
- Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads
- Proactive initiative on multiple product features (ie. if question is A, you also could use information on unmentioned B)
- Strong typing skills, strong English grammar required (email, chat messaging, no voice),
- Comfortable with Google Translate
- Nice to have Compliance and/or fraud background
Responsibilities
Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email. Working conditions HOOP 6AM 3PM PT, MonSun Kindly be reminded that the training duration is 8 hours. Tech Checklist – Gotta Have It! A reliable computer (at least with an i5 processor) and a stable high
- speed internet connection.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Flexible with work schedule.
Ready to use your skills to deliver toptier service in a fastpaced and supportive environment? PLEASE FILL OUT THIS FORM Skills Assessment Form Hiring budget $700 Work type Full-time Department Customer Service Division APAC Location Remote