Team Leader with German in the automotive industry
Job Title: Team Leader with German in the automotive industry
Job Description
As a Team Leader, you will play a key role in supporting and developing a team of German-speaking Advisors. You will help drive performance, maintain service quality, and create a positive and motivating team environment. 🔑 Key Responsibilities: Lead with Impact: Oversee day-to-day activities of German-speaking advisors, ensuring they adhere to company policies and legal requirements. Performance Coach: Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance. Resolve Challenges: Identify performance issues and develop effective improvement plans, including corrective actions when necessary. Meet Customer Expectations: Ensure our services meet the contractual KPIs and financial goals, maintaining high standards of customer satisfaction. Communication Champion: Keep your team updated on expectations and company news through regular meetings and open forums. Team Organizer: Plan and organize team activities and meetings, fostering a collaborative and communicative environment. Continuous Learner: Stay updated on internal processes and attend management training to further your development. Value Advocate: Lead by example, promoting Concentrix's values and being a dedicated advocate for your team. 👤 Candidate Profile Experience: Previous experience in a similar position, preferably in contact center industry and international environment. BPO Experience: Previous experience in the BPO/ Contact Center sector is a must. Leadership Skills: You have the talent to motivate and coach team members to reach their goals. Resilience: Thrive under pressure and see tasks through to completion. Communication Pro: Strong verbal and written communication skills in German (C1/C2) and English (B2/C1). Multi-tasking Leader: Ability to lead a team in handling multiple priorities and meeting deadlines. Availability: Comfortable and willing to work from the office In Katowice or remotely on various shifts. 💰️ What We Offer Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance. Access to e-learning platforms. Employee Assistance Program (psychological, managerial, legal, and financial counselling). Free language classes. Interesting events, contests, lotteries, and much more. Stable full-time employment based on an employment contract. Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: English (Required), German (Required) Time Type: Full time2026-08-31