Supply & Logistics Coordinator

About the position Nabu Casa is looking for a Supply Chain Coordinator to own the flow of our hardware products — from manufacturers to distributors, and ultimately to the homes of the people running Home Assistant. As the official provider of Home Assistant hardware, we ship to a passionate global community, and this role is central to keeping that operation running reliably. You'll own the day-to-day: purchase orders, manufacturer coordination, logistics, distributor support, inventory, and RMA handling — and you'll be the person who turns how we do these things into documented, repeatable processes. As part of our continued commercial growth, we are expanding the Commercial team with several key hires that will help shape the next phase of Nabu Casa’s global operations and partner ecosystem. This role will play an important part in supporting and scaling our international hardware operations across regions and distribution channels. We're hiring because we're growing fast and need someone to take full ownership so the work scales with us. You'll have real autonomy from day one: if a shipment is delayed, a distributor has an urgent issue, or stock needs to be allocated across regions, you take it and drive it to resolution. You'll work closely with our Global Channel Manager, Hardware team, and Finance team, and directly with manufacturers, distributors, and logistics partners. You'll be part of the Commercial team and report to our VP Commercial, based in Norway.

Responsibilities

• Own the end-to-end flow of hardware products from manufacturers to distributors across multiple regions
• Place and manage manufacturer purchase orders and track them through to delivery
• Coordinate directly with manufacturers on lead times, production schedules, shipment planning, and day-to-day issues
• Support distributors with back-office tasks: order coordination, delivery updates, and issue resolution
• Manage order flow, inventory updates, and data in NetSuite
• Handle partial deliveries, stock allocation decisions, and inventory coordination across regions
• Coordinate global logistics with freight forwarders and logistics partners
• Run the RMA process end to end, including coordination, root-cause tracking, and reconciliation with manufacturers
• Analyse forecast data and inventory levels to support purchasing decisions on when and how much to order
• Create and maintain standard operating procedures and supply chain documentation
• Identify bottlenecks and continuously improve the supply chain as the company scales
• Work cross-functionally with the Hardware, Commercial, and Finance teams to keep everything aligned

Requirements

• 4+ years in supply chain, logistics, purchasing, or operations, with direct, hands-on ownership of the work
• Direct experience coordinating with manufacturers — placing and managing purchase orders, and working with them on lead times and production schedules.
• Experience with factories in China (or elsewhere in Asia) is strongly preferred
• Cultural fluency communicating with international manufacturing partners, particularly in Asia — you understand professional norms and know when directness or informality is and isn't appropriate
• A practical grasp of inventory management, stock allocation, and partial deliveries — you've solved these problems for real, not just in theory
• Experience coordinating international shipments and logistics
• Experience with an ERP system (NetSuite, SAP, Odoo, or similar) and confidence placing POs and managing deliveries within one
• A track record of bringing structure: documenting processes, writing SOPs, and improving workflows — ideally drawn from a company that already had solid supply chain practices you can adapt for us
• The ability to operate independently with minimal structure and high ownership in a fast-moving environment
• An analytical mindset — comfortable using reporting and forecast data to drive decisions
• Strong organisational, problem-solving, and communication skills

Nice-to-haves

• Specific experience with NetSuite
• Experience in hardware, consumer electronics, or e-commerce operations (e-commerce is a great fit if you've had direct contact with manufacturers)
• Familiarity with AI tools and automation workflows
• Experience supporting distributor or channel operations
• Personal experience using Home Assistant, and an affinity with open-source, community-driven products

Benefits

• Five weeks (twenty-five days) of paid time off
• Fourteen days of paid sick leave if your country/laws treat them as unpaid
• Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth. We will provide the missing days if your country/laws do not provide such compensation
• A budget to equip your home workspace once you start. After three years, you may keep this equipment for personal use
• A monthly smart home budget to ensure you keep up-to-date with the latest that smart homes offer
• A 50% contribution to your internet connection fee at your home workspace
• When first offering a position to a new member, Nabu Casa aims to provide a total compensation package that matches the 75th percentile for the new hire's role, seniority, and local market rates.