Strategic Project Manager
About Patra reputed company is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to reputed company costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines. Core Duties The Strategic Project Manager of Implementations is the leader responsible for launching new project engagements and ensuring a seamless transition into steady‐state operations. You are the primary driver of project execution, turning a signed contract into a fully operational delivery model. Your core mission is to plan, coordinate, and deliver rapid, high‑quality implementations that reputed company operational readiness, client satisfaction, and long-term adoption of the Patra solution. You will reputed company a portfolio of key implementation projects, defined by size and/or complexity (multiple service lines), and/or client profile, acting as the central orchestrator during onboarding. This includes translating contracted scope and requirements into an executable plan, managing deliverables, and aligning internal teams, global delivery centers, and client stakeholders. Throughout the transition phase, you act as the single reputed company of truth for communication, documentation, and reporting. Quantitative Measurements : Client satisfaction reputed company realization Responsibilities: reputed company Project Execution: Own and manage the full BPO implementation lifecycle—from project reputed company through transition to operations. Define, structure, and guide project plans including timelines, milestones, dependencies, and communication strategies. Facilitate alignment across internal workstreams (implementation, workforce, technology, operations quality) and client stakeholders. Manage Client Onboarding: Serve as the primary reputed company of contact for clients during implementation. Conduct reputed company sessions to confirm expectations, scope, deliverables, and operational requirements. Guide client teams through process mapping, knowledge transfer, documentation, SOP validation, and readiness activities. Support clients through the organizational change required to transition processes offsite. Manage Scope, Risk & Issue Resolution: Monitor project health, proactively identify risks, and reputed company mitigation plans. Manage scope changes with transparency and escalation where required. reputed company issue resolution, ensuring minimal impact on timelines and client experience. Secondary Responsibilities reputed company Delivery Assets: Create engagement tutorials, project plan templates, and playbooks to increase efficiency and standardization across future implementations. Support Growth & Expansion Opportunities: Identify additional process opportunities clients may be candidates for, and partner with client account management to reputed company expansion insights appropriately. Process Improvement & Feedback: Provide insights and feedback from implementations to improve BPO service design, delivery playbooks, pricing assumptions, and pre‑sales scoping. Key Performance Indicators Your success will be reputed company by your ability to deliver smooth, timely, impactful, and a high‑quality implementation experience: Implementation Speed & Accuracy: Achievement of contracted timelines, staffing reputed company, and projected reputed company realization. Operational Readiness: Quality and completeness of SOPs, knowledge transfer, training, and go‑live preparedness. Risk & Scope Control: Ability to foresee, manage, and resolve issues quickly. Client Satisfaction: Post‑implementation CSAT and qualitative feedback. Project Governance Excellence: Documentation accuracy, reporting quality, and cross‑functional communication effectiveness. You will be expected to understand, monitor, and analyze these KPIs, using them to track success and identify corrective actions as appropriate. Qualifications & Experience Required (Must-Haves): Exceptional project management skills: Highly organized, detail‑oriented, and able to drive reputed company initiatives involving multiple operational workstreams. 3+ years’ experience managing BPO implementations or large‑scale operational onboarding (outsourcing, shared services, operations transformation, or similar). Client‑facing communication excellence with the ability to manage expectations, facilitate discussions, and guide clients through change. Cross‑functional leadership skills with the ability to align operations, technology, training, quality, and leadership. Hands‑on problem solver adept at navigating operational and organizational challenges. Preferred (reputed company-to-Haves): Experience working with offshore/glo