Sr UX Researcher I

Job Summary: A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers. Responsibilities: Customer (or User) Focus

• Gathers, evaluates and has a solid understanding of customer use cases.
• Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
• Aligns/coaches the team to ensure customer needs are met.
• Shares research findings with the organisation.
• Understands competitors and regulatory environment.
• Segments markets and understands needs of those sub-segments in greater detail.

Creative Problem Solving

• Identifies if we are addressing the right problem with a thorough analysis of the brief.
• Presents research learnings to stakeholders to guide future projects.
• Collaboratively analyses the results of research to recommend solutions.
• Independently identifies different research solutions.
• Works with designers to iterate and test solution.
• Considers the problem from a number of angles.
• Practices and facilitates reflection as part of the research process.

Product Design

• Leads the User-centred research process, mentoring juniors where needed.
• Applies a number of UX Research techniques.
• Creates research documentation and analysis outputs.
• Works with UX Designer to define structure and layout of the product.
• Works with Visual Designer to define the visual identity of products.

Data Driven Analysis & Testing

• Regularly tests design work with users in partnership with UX Design team.
• Proactively uses data to establish key metrics for projects.
• Iterates research methods based on testing and data analysis.
• Summarises data from analytics packages, customer insight or other sources to understand context of research work.
• Uses data to inform testing future strategy.
• Identifies gaps where data is needed and works with business to fill them.

Technical Skills

• Uses relevant tools for research analysis.
• Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Has an excellent knowledge of the tech stack of the organisation.
• Mentors junior researchers in technical skills.
• Uses research software (Qualtics, Lookback, Usertesting.com) to expert level.
• Builds good working relationships with tech teams

Competencies: Personal Capability Practices Self-Development

• Takes ownership of own development and career
• Initiates regular conversations with manager, coach or mentor regarding self-development
• Understands what is required by the business to be successful and maps development plan accordingly
• Learns from success and failures
• Looks to build challenges into current assignments
• Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues

• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention

Innovates

• Develops new ideas to improve process or product, and is able to prepare implementation plans
• Integrates and builds on new ideas from others
• Creates new opportunities by applying different perspectives and challenging the status -quo
• Is recognised as an innovative thinker

Interpersonal Skills Communicates Powerfully and Prolifically

• Provides clear instructions and direction to others
• Is able to both actively listen to and effectively question to understand another’s viewpoint
• Helps others understand situations by communicating business context

Collaboration and Teamwork

• Encourages co-operation between all members of the team
• Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams

Builds Relationships

• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimising conflict

Experience (US Only) and Education Suggested Minimum Years of Experience: 6-8 years Critical Experiences (Required for entry into this role):N/A Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.