Sr. HRIS Specialist (Hershey, PA, US)

Location: Remote within U.S.

• * Department: Human Resources / Total Rewards
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• Summary of Role:
• * The Senior HRIS Specialist plays a critical role in the planning, execution, and continuous improvement of the annual Open Enrollment (OE) process. In addition to Open Enrollment delivery, this role is responsible for HR system integrations and serves as a system administrator for the Employee Relations and Rewards & Recognition platforms. Partners closely with Benefits, Payroll, IS, vendors, HRSD (HR Service Delivery), Employee Relations, and Total Rewards to deliver scalable, secure, and well‑governed HR technology solutions.
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• Role Responsibilities:
• * Open Enrollment Delivery
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• Partner with IS and Benefits teams for end-to-end system support for the annual Open Enrollment cycle, including planning, testing, validation, and go-live readiness.

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• Coordinate and execute Open Enrollment testing cycles, ensuring data accuracy and system stability prior to launch.

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• Monitor Open Enrollment activity during the live period, troubleshoot issues, and partner with Benefits, IS, and vendors to resolve defects quickly.

• * HR Systems Integrations & Platform Ownership
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• Own and support integrations between core HRIS, benefits vendors, payroll and other downstream HR platforms.

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• Partner with IS and vendors to design, test, monitor, and troubleshoot inbound and outbound data feeds and interfaces.

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• Ensure integrations meet data governance, security, and compliance requirements, including audit readiness and access controls.

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• Develop and maintain documentation, training materials, and guidance for system users as needed.

• * Employee Relations System Administration
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• Serve as the system administrator, including configuration, user access management, role-based permissions, and system maintenance.

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• Partner with Employee Relations, HRSD and vendor to support accurate case management, reporting, and audit requirements.

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• Manage system updates, enhancements, and releases, ensuring minimal disruption to ER operations.

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• Develop and maintain documentation, training materials, and guidance for system users as needed.

• * Rewards & Recognition System Support
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• Provide system administration and operational support for the company’s Rewards & Recognition platform(s), including configuration, user access, role permissions, and ongoing maintenance.

• Partner with Total Rewards, HRSD, and vendors to support recognition programs, award processing, reporting, and employee eligibility rules.
• Support testing, validation, and deployment of program updates and enhancements.
• Develop and maintain documentation, training materials, and guidance for system users as needed.
• * Cross-Functional Partnership
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• Partner closely with Benefits, Payroll, Total Rewards, HRSD, Employee Relations, IS, and external vendors to align system configuration with business and operational needs.

• Provide guidance and escalation support for Open Enrollment, integrations, Employee Relations, and Rewards & Recognition system inquiries from HR partners and service teams.
• Act as a liaison between functional HR teams and technical partners to translate business requirements into scalable system solutions.
• * Continuous Improvement
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• Identify opportunities to streamline processes, reduce manual effort, an