Sr. Client Service & Product Support Specialist

About the position

• ADP is hiring a Senior Client Service - Product Support Specialist -- Tax. This
• position is hybrid, working in the office 3 days a week, and 2 days a week from
• home.
• Are you ready to join a company offering career advancement opportunities
• throughout your career journey?
• Do you want to join a company with award-winning training and world-class
• service guidelines to help you achieve success, growth, and continued
• learning?
• Are you seeking an inclusive environment with a culture of collaboration and
• belonging?

If so, this may be just the opportunity you've been searching for!

• In this role, you will provide consistent, high-quality tax service to ADP
• clients. In addition to tax deposits and filing, you will serve as ADP's
• front-line for solving clients' challenges, including issue resolution,
• answering questions, helping clients, and more. Depending on your specific team
• or role, you will be providing support using phone, email, or chat-based
• communication.
• To thrive in this role, you must be comfortable working in a metrics-driven
• environment as part of a structured day. Adaptability, empathy, self-motivation,
• and organization are must-haves in this job. You will need to balance your
• workload, handle back-to-back inquiries, and focus on what is important. In
• return, you can expect job satisfaction by being the one person who saves the
• day for our clients.

Ready to #MakeYourMark? Apply now!

• To learn more about Client Service at ADP, visit
• https://jobs.adp.com/teams-roles/client-service/
• Responsibilities
• Be the Tax Expert. You will assist clients with tax deposits and filing. You
• may also manage inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise
• to help ADP's clients solve problems by taking a broad perspective to resolve
• issues and provide solutions.
• Build Relationships. You will build relationships with clients using the
• phone, email, and/or chat, where you will strive to exceed client
• expectations in every interaction. You hold yourself to the highest ethical
• standards and live ADP's core value of Integrity is Everything.
• You will leverage your ADP product - services knowledge to provide solutions
• to issues and questions and help build client understanding around our
• products' value. You will turn client input into recommendations for ADP
• leadership on best practices and solutions training.
• Demonstrate Client Focus. You place a strong focus on client satisfaction.
• You will assist clients to troubleshoot and resolve payroll and tax issues in
• a timely and professional manner.
• Requirements
• You have at least four years of client service and/or call center experience
• OR a minimum of six years of Insurance/Financial Institution experience.
• Over the phone and in writing, your communication style is clear and easy for
• our clients to understand and act on. You will need to communicate clearly
• and quickly to summarize a problem and explain a solution.
• You must be proficient in using Microsoft Office tools, including Outlook,
• Word, and Excel, as well as have excellent analytical and time management
• skills.
• A college degree is great but not required. What's more important is having
• the skills to do the job. If you don't have a college degree, other
• acceptable experience could include:
• Experience noted above OR
• Military Experience. We recognize and appreciate the unique talents and
• experiences Veterans bring to the table. We value the discipline,
• commitment, and problem-solving abilities you have developed and are
• excited to provide an environment where you can continue to make a
• meaningful impact.
• Nice-to-haves
• At least three years of Payroll Tax experience is preferred.
• Benefits
• Be yourself in a culture that values equity, inclusion, and belonging and
• creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect
• globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of
• opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship
• opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy