Sr. Business Travel Consultant
We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family. Take a look at our latest vacancies and make that move! Location USA } Employment Type Full time Department Operations Work Location Remote Experience Level 3+ years
Key Responsibilities
Key Responsibilities
- Provide accurate and timely quotes and reservations for our clients via Atriis and SABRE GDS
- Promote and maintain a “Customer First” culture in all areas, so that service standards are prioritized, and everyone is committed to the on-going achievement and improvement of service standards.
- Work closely with other departments to ensure that operational service standards are fully integrated with every other business function so that clients receive “seamless” service.
- Be available for incoming calls from clients.
- Ability to work as a team in a shared inbox environment.
- Thorough knowledge and understanding of how corporate travel fares are built.
- Knowledge and understanding of all operational processes and how they fit with the rest of the business.
Skills & Requirements Skills & Requirements Experience
- Business travel experience
- Proficiency with SABRE GDA
Attitude & Aptitude
- Highly motivated and a true “self-starter” to ensure that goals and targets are consistently met.
- Enjoy being part of a busy team and work well with other teams
- Ability to remain calm under pressure
- Ability to handle multiple projects and willingness to assist in ad-hoc tasks to meet team deadlines
Qualities
- Confidence
- Proactive
- Team player
- Ability to multi-task
- Remain calm under pressure
- Personable
Skills & Knowledge
- High attention to detail – consistent and accurate
- Ability to manage time effectively
- Excellent oral and written communication skills
Other Requirements
- Exposure to multiple GDS
- Experience with shared inbox in Outlook
Other Accountabilities
- Put customers first and deliver the best possible service at all time
- Adhere to all relevant policies, operating procedures and standards at all times
- Attend staff meetings and training sessions as required
- Always work with due care and attention to ensure the personal safety of yourself and others
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Ability to work in a flexible schedule that could include nights, weekends, and holidays.