Specifying Spanish Bilingual Representative (Remote)
About the position The Specifying Spanish Bilingual Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. This is a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a remote Specifying Spanish Bilingual Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
Responsibilities
- Utilize client systems to investigate customer part inquiries
- Have working knowledge of car mechanics
- Provides verification and/or recommendation on correct auto parts requirements
- May require considerable adaptation in response to the particular customer in order to achieve success
- Maintain database case notes on all situations
- Reads and researches relevant materials and resources to stay current in programs
- Deliver expert customer experiences…with a smile.
Requirements
- High School diploma or GED equivalent required.
- Must be fluent in Spanish in verbal and written form
- 1 - 2 years of Automotive Parts Counter experience
- PC / Keyboarding Skills including Word & Excel
Nice-to-haves
- Additional Automotive Parts training or certifications a plus
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- Registered Retirement Savings Plan
- paid PTO and holidays
- medical, dental, and vision insurance
- a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits