Specialist of Quality Control and Training Division
Company Description: RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers. Always Pushing the Boundaries? You Already Belong at RISK! Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics. We're looking for a Quality Specialist to join our Customer Support team and help build a quality assurance system that actually improves service. If you genuinely enjoy monitoring, can defend your evaluations with solid reasoning, and care about doing the work well even when it's not the easy path — we'd like to talk. Why this role This isn't a role where you follow a fixed checklist — you'll have real ownership over how quality is measured and how training is built. Your input directly shapes how agents are evaluated and developed, and your feedback on recurring customer issues feeds back into product and process decisions. If you're someone who naturally looks for what could work better and likes building things from scratch, there's a lot of room here to do that.
Responsibilities
Conduct regular quality monitoring of support agents, analyze results, and provide structured feedback Run one-on-one sessions with agents, support their growth, and help them improve Participate in onboarding of new agents: prepare training materials, lectures, assessments, and deliver training sessions Conduct regular knowledge assessments and identify gaps Analyze customer complaints and feedback to identify trends and systemic issues, and escalate them to relevant departments Participate in customer service process optimization projects Prepare regular reporting on key performance indicators What matters to us 1+ year of experience in a Quality role specifically within iGaming — this is essential due to the specifics of the industry Native Ukrainian, English B1-B2 Strong analytical mindset: ability to look at the full picture (process, training, motivation) rather than relying on a single metric or a fixed checklist Objectivity — evaluations grounded in customer experience and business impact Genuine interest in mentoring and developing people, with the maturity to give honest feedback when it's needed Nice to have Turkish B1+ is a plus Experience implementing or optimizing QA processes Basic understanding of instructional design / training program development Experience working across different GEOs and awareness of cultural communication differences Additional Information Our Benefit Cafeteria is Packed with Goodies: Children Allowance Mental Health Support Sport Activities Language Courses Automotive Services Veterinary Services Home Office Setup Assistance Dental Services Books and Stationery Training Compensation And yes, even Massage! Ready to Take the Leap? Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality. At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.