Specialist - Learning Administration

About the position Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Specialist, Learning Administration builds relationships with brands and subject matter experts/centers of excellence, understanding of business goals to support requests for updates to learning items in the LMS. As a collaborative partner, advises on LMS best practices, implements and proactively communicates status of requests. Manages, from intake to delivery, development of eLearning courses, creating content that meets the learning needs, is compatible with the LMS, and adheres to ADA standards. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.

Responsibilities

• Manages LMS change intake, leverages LMS expertise to balance requested action with best practices and acts as consultant to influence decisions to deliver the best experience
• Asks relevant questions to ensure desired end states are understood and addressed
• Consults with brand/SME to load, test, maintain content, assignment profiles, and deploy learning in the LMS
• Implement LMS changes and content updates
• Leverages LMS expertise and project/time management skills to shift priorities, proactively communicate, and manage multiple requests, ensuring delivery in adherence with SLAs and ageed-upon deadlines
• Assess course inventory and coordinate with content owners
• Project owner of assigned projects, accountable to successful, on-time completion
• Represents the Learning Administration team as a strategic thought partner, leveraging LMS expertise and learning development and delivery, to influence and guide decision making
• Ensures relevant parties are involved and actively provides expert opinion while limiting scope creep
• Delegates tasks to Associate Tech & Experience shared Administrators, within agreed-upon scope with Manager, Learning Administration and Director, Associate Tech & Experience
• Supports review, research, testing, and resolution of help requests in ServiceNow/email
• Troubleshoots technical issues with courses and communications between SCORM and the LMS
• Contributes to LMS knowledge/skill building of Associate Tech & Experience shared Administrators
• Proactively participates in team meetings sharing learning, observations, and recommendations for continuous improvement
• Manages needs intake from SMEs/COEs to understand needs; measures request against established criteria for accepting or declining the project
• Evaluates request and establishes and documents accountabilities (or “swimlanes”), expected timelines, and project requirements
• Develops eLearning SCORM courses using accepted authoring tools (Articulate Storyline, Articulate RISE, etc.) with SME-/COE-provided source material supplemented by other resources as appropriate
• Leverages design expertise to create and deliver content that is engaging and meets the learning need while ensuring adherence to ADA guidelines and requiremments
• Manages communication and the processes of draft delivery, user-review/acceptance, and redesign, to ensure timelines are met
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Requirements

• Bachelor's Degree
• 2-4 years’ experience in the design, development, implementation, and measurement of eLearning solutions
• 3+ years experience in LMS administration (SAP SuccessFactors preferred)
• LMS administration including content loading/testing, assignment profiles, research/troubleshooting
• Proficiency with eLearning authoring tools, such as the suite of Articulate products
• Clear and concise oral and written communication
• Presentation
• Knowledge of adult learning