Solutions Engineer

Who we are: Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex. What we are looking for: Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring Forward Deployed Engineer (Solutions Engineer) – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

Summary

As a Forward Deployed Engineer, you sit at the intersection of engineering and go-to-market. You're the technical owner of customer outcomes — hands-on in the code, embedded in the customer relationship, and responsible for turning our Saas client’s edge intelligence platform into measurable performance wins for the world's top ecommerce brands. This is not a support role. You'll be debugging JavaScript in production, writing transform scripts, configuring caching rules, and troubleshooting complex CDN behavior across Shopify, SFCC (Salesforce Commerce Cloud), and custom storefronts. You'll own the full technical lifecycle from onboarding through optimization, working directly with merchant engineering teams and translating their stack into our client’s platform. What you’ll be doing: Write, review, and debug transform scripts that modify storefront responses at the edge, ensuring correctness across device types, locales, and customer groups. Actively monitor customer trials and react to issues or anomalies fast, whether that’s a code change or an internal escalation — speed of solution is key. Use browser DevTools, Honeycomb, and our client’s internal APIs to diagnose caching anomalies, TTFB regressions, and personalization conflicts in production environments. Own the technical relationship with a portfolio of merchant accounts — acting as the primary engineering point of contact for escalations. Build internal tooling, documentation, and playbooks that scale the team's ability to onboard and support customers faster. Surface product feedback from the field — you'll have more first-hand exposure to real-world edge cases than anyone else in the company, and your input will directly shape the roadmap. Qualifications and Requirements: 2–5 years of experience in a technical customer-facing, or engineering role (solutions engineering, forward deployed engineering, full-stack engineer, or similar). Proficiency in JavaScript — you're comfortable reading, writing, and debugging JS in a browser context without hand-holding. Solid understanding of how the web works: HTTP, caching headers, CDNs, DNS, and browser rendering. Experience with Shopify storefronts (Liquid, Hydrogen, or headless) is a strong plus; familiarity with SFCC or other enterprise platforms is a bonus. Comfort working in production environments under pressure — you know how to isolate a problem, form a hypothesis, and verify it without breaking things. Strong written and verbal communication — you can explain a cache invalidation strategy to a merchant's VP of Engineering and their Head of eCommerce in the same conversation. Nice-to-have Experience with Cloudflare Workers, CDN configuration, or edge compute platforms. Familiarity with A/B testing frameworks and experimentation tooling. Background in e-commerce performance optimization (Core Web Vitals, LCP, TTFB). Experience working across GitHub repos in a collaborative engineering environment. Benefits and Perks: At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you: Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace. Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds. Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance. Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks. Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!