Social Media and Community Assistant

Social Media and Community Assistant Location: Remote, LATAM Reports To: Social & Community Manager Type: Full-Time (CST Hours) About Our Client Our client is a fast-growing e-commerce consumer brand with customers across multiple international markets. They are focused on delivering a premium customer experience and building a strong digital presence through engaging content and meaningful community interactions. As the brand continues to grow, social media and community engagement play a key role in connecting with customers, increasing brand awareness, and fostering long-term loyalty. Role Overview We are seeking a Social Media & Community Assistant to support the execution of social publishing, content creation, community engagement, trend monitoring, and performance tracking. This is a highly execution-focused role responsible for ensuring content is published consistently, the online community remains engaged, and social performance is monitored and optimized. You will work closely with the Social & Community Manager to support day-to-day social media operations.

Key Responsibilities

Social Content Coordination Assist with planning and maintaining seasonal and monthly content calendars Schedule posts, reels, and stories across social media platforms Help create captions, graphics, and other visual content Repurpose user-generated content (UGC) for ongoing campaigns Monitor social media trends, viral content formats, and platform updates Community Engagement Respond to direct messages and comments in a timely, thoughtful, and brand-aligned manner Engage with followers to help build an active and engaged online community Support social media giveaways, collaborations, and campaign activations Escalate customer concerns or feedback to the appropriate internal teams when needed Reporting & Insights Prepare weekly and monthly social media performance reports Identify top-performing content and engagement trends Support testing initiatives across content formats, reposting strategies, and engagement tactics Share insights, trends, and opportunities with the Social & Community Manager Required Skills & Experience 1–3+ years of experience in social media, content creation, or digital marketing Familiarity with platforms such as Instagram, TikTok, and other social media channels Strong written communication and caption-writing skills Understanding of social media trends and content best practices Highly organized with excellent attention to detail Comfortable using Canva, scheduling platforms, Google Sheets, and Notion Basic familiarity with short-form video editing is a plus What Makes You a Great Fit Detail-oriented and dependable in executing tasks Strong understanding of engaging, modern, and on-brand content Proactive with excellent communication skills Comfortable managing multiple projects and deadlines Thrives in fast-paced, content-driven environments Passionate about social media, online communities, and digital storytelling Why This Role Matters This role plays an important part in maintaining a consistent and engaging social media presence while helping build meaningful relationships with the brand’s online community. By supporting content execution, community engagement, and day-to-day social media operations, you’ll contribute directly to brand growth, customer trust, and long-term audience engagement.