Skilled Inpatient Care Coordinator - Remote - Georgia
About the position Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home. We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. The Skilled Inpatient Care Coordinator (SICC) plays an integral role in optimizing patients' recovery journeys. The SICC travels to the skilled nursing facility to complete weekly functional assessments and engages the post-acute care (PAC) inter-disciplinary care team to coordinate discharge planning to support the members PAC journey. The position engages patients and families to share information and facilitate informed decisions. By serving as the link between patients and the appropriate health care personnel, the SICC is responsible for ensuring efficient, smooth, and prompt transitions of care. This role is fully remote. Why naviHealth? At naviHealth, our mission is to work with extraordinarily talented people who are committed to making a positive and powerful impact on society by transforming health care. naviHealth is the result of almost two decades of dedicated visionary leaders and innovative organizations challenging the status quo for care transition solutions. We do health care differently and we are changing health care one patient at a time. Moreover, have a genuine passion and energy to grow within an aggressive and fun environment, using the latest technologies in alignment with the company's technical vision and strategy. If you are located in Georgia, you will have the flexibility to work remotely as you take on some tough challenges.
Responsibilities
Serve as the link between patients and the appropriate health care personnel to ensure efficient, smooth, and prompt transitions of care. , Perform Skilled Nursing Facility (SNF) assessments on patients using clinical skills and utilizing CMS criteria upon admission to SNF and periodically through the patient stays. , Review targets for Length of Stay (LOS), target outcomes, and discharge plans with providers and families. , Complete all SNF concurrent reviews, updating authorizations on a timely basis. , Collaborate effectively with the patients' health care teams to establish an optimal discharge, including physicians, referral coordinators, discharge planners, social workers, and physical therapists. , Assure patients' progress toward discharge goals and assist in resolving barriers. , Participate weekly in SNF Rounds providing accurate and up to date information to the naviHealth Sr. Manager or Medical Director. , Assure appropriate referrals are made to the Health Plan, High-Risk Case Manager, and/or community-based services. , Engage with patients, families, or caregivers either telephonically or on-site weekly and as needed. , Attend patient/family care conferences. , Assess and monitor patients' continued appropriateness for SNF setting according to CMS criteria. , Review referral requests that cannot be approved for continued stay and forward to licensed physicians for review and issuance of the NOMNC when appropriate. , Coordinate peer to peer reviews with naviHealth Medical Directors. , Support new delegated contract start-up to ensure experienced staff work with new contracts. , Manage assigned caseload efficiently and effectively utilizing time management skills. , Enter timely and accurate documentation into nH coordinate. , Daily review of census and identification of barriers to managing independent workload and ability to assist others. , Review monthly dashboards, readmission reports, quarterly, and other reports with the assigned Clinical Team Manager to assist with the identification of opportunities for improvement. , Adhere to organizational and departmental policies and procedures. , Maintain confidentiality of all PHI information in compliance with HIPPA, fed