Shipping and Logistics Coordinator
About the position EF Education First is looking for an upbeat, motivated team player to join our Shipping & Logistics team in Cambridge, MA. In this role, you'll support order fulfillment, inventory control, and logistics operations while helping drive process improvements in a fast-paced, mission-driven environment. As a Shipping and Logistics Coordinator at EF Education First, you'll play a key role in keeping our extensive fulfillment operations running smoothly. You'll provide excellent customer service to internal colleagues while managing external relationships with vendors and suppliers. Whether manage marketing inventory, developing your expertise of shipping software and equipment, or helping our businesses navigate the intricacies of global logistics you are always looking for creative ways to improve workflows and reduce costs. This is a hands-on role where you will learn to operate efficiently but where no two days are exactly alike. You'll be expected to multi-task, collaborate with a diverse set of colleagues, and bring energy and enthusiasm to everything you do.
Responsibilities
- Fulfill orders accurately and efficiently while maintaining inventory control
- Provide exceptional customer service and support to internal colleagues
- Monitor marketing material supply and demand
- Operate and maintain shipping software and equipment
- Enhance and optimize production workflows
- Identify and implement cost-saving and process improvement initiatives
- Contribute positively to team morale and culture
Requirements
- Minimum High school diploma required
- Basic computer skills with proficiency in MS Office; comfortable learning new software and systems
- Familiarity with or ability to learn technical systems including: Internal CRM, SharePoint, FX Ship Manager, and MS Excel
- Excellent attention to detail with strong prioritization skills
- Strong written and verbal communication and customer service skills
- Comfortable working on your feet for extended periods
- Able to occasionally lift up to 50 lbs.
- Ability to work effectively in a fast-paced environment while meeting daily goals
Nice-to-haves
- Experience in fulfillment, shipping/receiving, mailroom, customer service, retail, or hospitality is a plus
Benefits
- Robust monthly calendar of trainings and workshops
- Four weeks paid vacation your first year
- Ten paid holidays
- Two floating holidays
- Exciting business travel opportunities
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage
- Options for life and disability insurance, accident and hospital insurance, legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits including a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee-run resource groups
- Robust Employee Assistance Program
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
- Discounts at local venues and businesses
- Amazing offices designed to match the caliber of the people who work there
- Flexibility of working from home one day a week