Senior Member Advocacy Specialist

Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program . RESPONSIBILITIES / JOB DUTIES Member Retention and ReinstatementProactively contact members with cancelled or at-risk memberships through calls and emails to understand Member needs and prevent membership loss. Negotiate payment plans and collect payments to reduce cancellations and reinstate memberships. Respond to inbound inquiries from members regarding membership cancellations or concerns. Address member questions, resolve issues, and provide personalized solutions to prevent cancellations. Meet defined retention and reinstatement goals. Sales and Service EnhancementEngage with Members to understand their individual needs and preferences. Effectively present and explain the value proposition of various AAA membership offerings. Promote and cross-sell additional products and services (travel, insurance, etc.) to existing members. Answer Member questions, address concerns, and overcome objections to close sales. Cultivate positive relationships with members to foster loyalty and satisfaction. Administrative and Operational ExcellenceAdhere to established protocols for managing retention lists, at-risk accounts, and delinquent accounts. Prioritize and execute outreach efforts within set timeframes. Maintain accurate and timely records of all member interactions and actions taken. Continuous Improvement and CollaborationIdentify areas for improvement in retention strategies, service delivery, or operational efficiency. Propose solutions and contribute to the implementation of best practices. KNOWLEDGE AND SKILLS Excellent verbal and written communication skills. Proven ability to build rapport and establish trust with customers. Strong sales aptitude and negotiation skills. Proficient in using Microsoft Office Suite (Word, Excel, Outlook). Ability to thrive in a fast-paced environment and manage multiple priorities. Adaptable and receptive to feedback. EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES Minimum Requirement:High School diploma plus 2-4 years sales, retention, or customer service Preferred Requirements:Knowledge of AAA products, services, and systems. Bilingual communication skills. -