Senior Logistics Coordinator (EU Logistics)

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining high-quality services consistently. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! We are looking for a highly organized and detail-oriented Senior Logistics Coordinator to support daily shipment coordination, customer communication, and operational execution across domestic and international freight movements. Role in one line A logistics professional responsible for shipment building, booking coordination, proactive customer updates, and operational communication across domestic and international freight movements. What you will do: •Coordinate, plan and monitor orders received from the Client. •Select the most suitable carrier for each shipment based on cost, service quality, and equipment requirements. •Actively search for and onboard new carriers, support their implementation into operational processes, maintain strong and professional relationships with all contracted and non-contracted carriers, negotiate transport rates, and handle settlements in case of additional or unforeseen costs. •Troubleshoot any potential or pending shipment problems; provide assistance in any shipment deficiencies and immediately investigate and bring them to resolution. •Key liaison between the Odyssey Client(s) organization and the selected Logistic Service Providers (LSP). •Answer track and trace questions. •Maintain/Set up Master Data if applicable. •Train others as required, using/creating the agreed training documentation. •Work cooperatively and productively with all internal and external stakeholders in accordance with Odyssey standards. •Issue and distribute reports to internal and external stakeholders. •Report any potential service failures to appropriate internal and external stakeholders. •Provide input on carrier performance for LSP performance review meetings. •Provide input on transport logistics-related complaints upon request of the Quality department. •Provide backup support for other logistics coordinators and team members. •Provide operational support on Clients’ projects as needed. 2-3 years of experience in logistics coordination, freight brokerage, or transportation management Proven experience managing carrier relationships, onboarding, and rate negotiations Strong problem-solving skills with the ability to troubleshoot and resolve shipment issues quickly Proficiency with Transportation Management Systems (TMS) and master data setup Experience with EDI systems preferred Excellent written and verbal English communication skills Strong organizational skills to manage multiple orders and coordinate with various stakeholders Ability to analyze carrier options based on cost, service quality, and equipment requirements Experience in generating operational reports and providing performance input Team player willing to provide backup support and train colleagues Customer service-oriented with strong attention to detail Self-motivated, proactive, and able to work independently Comfortable serving as liaison between clients and logistics service providers Working conditions: Working schedule: Mon - Fri 8 am - 6 pm CET Competitive Salary in USD Remote mode of work 10+ business days of paid time off Team building and corporate events Equipment provided A supportive team Remote eligibility Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.