Senior Learning Specialist – careerzynith Business Customer Service
Unlock Your Potential and Shape the Future of Customer Service with careerzynith! We're seeking a highly skilled and innovative Senior Learning Specialist to join our careerzynith Business Customer Service (ABCS) Learning Delivery team. As a key member of our team, you will play a vital role in delivering exceptional training experiences that drive long-term success and growth. Our remote office offers a state-of-the-art and comfortable workspace, and we're committed to providing a competitive salary, comprehensive benefits, and a collaborative environment that fosters professional development and innovation.
About careerzynith
careerzynith is a leading global company that is revolutionizing the way businesses operate. With a strong focus on innovation, customer satisfaction, and employee development, we're creating a workplace that inspires growth, creativity, and collaboration. Our mission is to empower our customers to achieve their goals, and we're looking for talented individuals like you to join our team.
Job Description
We're looking for a seasoned Learning Specialist who is passionate about creating optimal adult learning environments, both in-person and virtually. As a Senior Learning Specialist, you will lead and support a team of up to 30 Customer Support Associates, providing coaching, development, performance management, and engagement opportunities that drive success. Your primary focus will be on delivering diverse training programs, including self-directed, instructor-led, virtual, and experiential learning experiences. You will utilize quantitative and qualitative data to identify training and coaching needs, and leverage effective training techniques to engage associates and manage learning sessions.
Key Responsibilities
As a Senior Learning Specialist, you will be responsible for:
- Supervising structured learning metrics and overseeing results for assigned territories and regions
- Managing live performance metrics end-to-end for assigned territories
- Conducting learning sessions on new processes and delivering various training courses
- Maintaining data and analysis through reports on Excel (as per business requirements)
- Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
- Partnering with operational stakeholders as a key point of contact for the Learning Experience team
- Identifying and certifying learning coaches
- Leading individual improvement projects to enhance business performance
- Driving quality and learning metrics
- Conducting chime sessions and classroom sessions for stakeholders
Basic Qualifications
To be successful in this role, you will need:
- 2+ years of experience in training delivery roles
- 1 year of experience in Customer Service or customer service-related work experience
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Highly accurate and fluent in Japanese and English (spoken and written)
- Flexible to work within a 24/7 x 365 days global team across various time zones
- Knowledge of adult learning, content design, and facilitation
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Experience as a trainer, corporate training specialist, or related position
- Project management skills with the ability to supervise multiple projects
- Strong ability to multi-task
Why Join careerzynith?
This is a fantastic opportunity to grow your career with a dynamic and innovative company. As a Senior Learning Specialist at careerzynith, you will have the chance to:
- Work with a talented team of professionals who are passionate about customer service and employee development
- Develop and deliver training programs that drive business results and improve customer satisfaction
- Collaborate with operational stakeholders to identify and address training needs
- Lead individual improvement projects to enhance business performance
- Drive quality and learning metrics to ensure continuous improvement
What We Offer
careerzynith offers a competitive salary, comprehensive benefits, and a collaborative environment that fosters professional development and innovation. Our remote office offers a state-of-the-art and comfortable workspace, and we're committed to providing a flexible and supportive work environment that allows you to thrive.
How to Apply
If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply for this job