Senior Director, Technical Projects (Remote)

Job title: Senior Director, Technical Projects (Remote) in Tulsa, OK at Maximus Company: Maximus Job description: Description & RequirementsMaximus is seeking a Senior Director, Technical Projects. The Senior Director of Technical Projects oversees the Reporting & Analytics, Business Analysis, Project Management, and Communication functions for its Maximus Health Solutions. The Senior Director is responsible for driving excellence and innovation in business operations.This is a remote position.Essential Duties and Responsibilities: - Advise projects on technical matters to address needs of the client and other stakeholders. - Serve as the technical lead and key point of contact for the design of complex information technology solutions. - Serve as the key technical point of contact in developing the technical solutions in response to Request for Proposals (RFPs). - Participate in pre-marketing activities and the writing of proposals. - Develop and present technical white papers and solution presentations.Job-Specific Essential Duties and Responsibilities:- Build and execute an operational strategy to deliver a superior client experience while creating capacity for business and people growth, development, continuous improvement, and project compliance with contract operational service level agreements.- Collaborate with operations leadership, shared services, and executive management to establish strategic plans, objectives, initiatives, and work plans.- Serve as the technical lead and key point of contact for the design and delivery of information technology solutions.- Create, identify, and implement innovative methodologies, techniques, process improvements, evaluation criteria, and corrective action plans to continually streamline and improve service delivery of shared services functions.- Implement and oversee changes and special projects with responsibility over all phases of assigned projects including planning, scope, budgeting, forecasting, communication, implementation, quality, and timeline.- Collaborate with business operations and executive management to develop, monitor, and revise performance goals, objectives, and process improvements. Efficiencies are identified and measured.- Provides guidance, sets expectations and objectives, monitors performance, and supports professional development opportunities of the team.- Monitors and ensures established goals and objectives to support superior business operations, including high customer satisfaction, quality, performance, and productivity.- Oversees performance and management of CRM (MaxEB), Genesys, Power BI, mobile applications, SMS, API, SSO and AI integrations across the portfolio.- Oversees design, development, delivery, and maintenance of multiple public-facing websites across the portfolio.- Directly oversees Reporting, IT Helpdesk, Business Analysis, and Communications teams that support the portfolio.- Collaborates with Corporate IT staff to oversees business relationships with external vendors ensuring compliance with contractual obligations and performance standards.- Serve as the key point of contact in developing the technical solutions in response to Request for Proposals (RFPs).- Develops and manages technology roadmap to support growth, rebid, and process improvements efforts across the portfolio.- Performs other duties as assigned by management.Minimum Requirements- Bachelor's Degree in related field required.- 12-15 years of relevant professional experience required.Job-Specific Minimum Requirements:- Additional years of relevant experience will be considered in lieu of degree.- Must have 5 or more years senior leadership and management experience (performance reviews, personnel actions, hiring and disciplinary actions).- Must have experience overseeing design, development, delivery, and maintenance of multiple public-facing websites across the portfolio.- Experience developing technical solutions in response to Requests for Proposals.- Experience with AI integrations, API, CRM, Genesys, Power BI SMS, SSO or related technical skills.Home Office Requirements- Maximus provides company-issued computer equipment