Scheduler (Mid-Shift, Remote)
About The Role Location: Remote – Michigan residents Are you a strong communicator, comfortable over the phone and using email? Would you like to work a mid‑shift? As a Scheduler at Morley, you'll work 11 a.m. - 8 p.m. Eastern time, Monday-Friday from the comfort of your home. Use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.
What You'll Do
Understand project operations and workflow processes to effectively manage scheduling tasks Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents Document all interactions clearly within the RVM system to maintain accurate records Escalate cases requiring additional oversight or assistance to management Maintain regular and dependable attendance to support team success Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Skills For Success Familiar with a variety of work processes / activities (e.g., through job‑related training and extensive on‑the‑job experience) Computer proficiency, including MS Office A positive self‑starter attitude with a strong work ethic Ability to meet deadlines with organizational skills Excellent interpersonal skills and honed attention to detail Strong conversational (phone) and email communication skills Eligibility Requirements High school diploma or equivalent Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) Able to work the following hours: 11 a.m. - 8 p.m. Eastern time / 10 a.m. - 7 p.m. Central time / 9 a.m. - 6 p.m. Mountain time / 8 a.m. - 5 p.m. Pacific time Monday through Friday (no weekends!) Must be able to stick to the schedule reliably Remote Work Requirements Michigan resident Secluded and distraction‑free work environment Required internet setup: High‑speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported
Benefits
Health & Wellness Benefits Medical and prescription coverage Dental and vision insurance Paid time off Associate wellness program with rewards for annual checkups Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account (FSA) Life insurance Company‑paid short‑ and long‑term disability insurance Benefits to Make Your Life Easier 24/7 online access to doctors through Teladoc 24/7 nurse help desk Patient advocacy with free 24/7 support for benefit questions and claims Guidance for family, financial and estate planning (including wills) Equal Opportunity Employer We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected]. Legal Notices Morley utilizes E‑Verify during onboarding for all hires. Learn more about E‑Verify and your right to work. View Morley’s CCPA Notice for applicants in California. View Morley’s privacy policy. #J-18808-Ljbffr