Salesforce Product Owner, Administrator
Job Description:
- Oversee the roadmap, enhancements, and operational management of the firm’s Salesforce platform and related enterprise applications
- Manage and prioritize the product backlog, balancing business value, technical complexity, and organizational needs
- Facilitate backlog grooming, prioritization, and release planning using Agile methodologies
- Lead an enterprise applications Steering Committee to review priorities, guide governance, and align platform enhancements with the firm’s objectives
- Ensure the platform effectively supports integrated processes spanning sales, operations, project delivery, and finance
- Continuously evaluate new Salesforce capabilities, industry trends, and best practices to recommend strategic platform improvements
- Manage day-to-day Salesforce administration, including users, permissions, security, and data integrity
- Build and maintain scalable configuration such as flows, validation rules, custom objects, and Lightning features
- Ensure proper documentation, testing, and change management for all platform updates
- Partner with business stakeholders to translate needs into clear requirements, user stories, and process improvements
- Lead process mapping and optimization efforts, identifying automation and efficiency opportunities across the business
- Provide training, troubleshooting, and support to enhance user adoption and platform effectiveness
- Coordinate and manage external developers and contractors
- Define scopes of work, manage timelines, and ensure high-quality delivery aligned with platform standards
- Serve as the main point of contact for Salesforce support and third-party vendors
Requirements:
- 5-10 years of Salesforce experience across administration, product ownership, or business analysis roles
- Strong expertise with Salesforce Lightning, flows, custom objects, validation rules, and security
- Proven ability to manage a product backlog, Agile processes, and drive iterative delivery
- Experience coordinating or managing external developers or partners
- Solid understanding of data structures, data quality best practices, and reporting/dashboards
- Experience with Certinia (PSA) or similar enterprise applications preferred
- Experience supporting ERP systems and finance processes preferred
- Familiarity with integrations, APIs, and broader enterprise systems preferred
- Ability to translate business needs into clear requirements, user stories, and solutions
- Bachelor’s degree in computer science, information technology, or related field and/or combination of required education and experience
- Salesforce Certified Administrator required
- Salesforce Certified Advanced Administrator, Salesforce Certified Business Analyst, and additional Salesforce certifications preferred.
Benefits:
- Performance bonuses
- Comprehensive benefits package