Sales & Customer Success Specialist

📝 Sales & Customer Success Specialist, are you there? Hey there! We're looking for a Sales & Customer Success Specialist for a London-based a healthy food brand and restaurant chain. If you have experience in sales outreach, customer relationship management, customer service, and building long-term client relationships, keep reading! 🌎 100% Remote 💵 Salary in USD $1,450 per month 📍Philippines - Reporting to 9:00AM - 6:00PM London UK Time 🕒 Full Time About our client 🤓 Our client is a London-based healthy food brand is on a mission to make healthy living effortless and enjoyable. With thoughtfully designed spaces and a menu built around bold, nourishing ingredients, it offers a modern take on everyday wellness. More than a food destination, the brand is cultivating a community that values flavor, balance, and mindful choices, proving that convenience and nutrition can go hand in hand. About RunRemote 🙋🏻 Our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home. In your day-to-day, you will 👇🏼 Identify and prospect new corporate catering opportunities through LinkedIn, email outreach and other sales channels. Build and maintain prospect lists using tools such as LinkedIn, Apollo or similar platforms. Develop personalised outreach that feels authentic and relationship-driven rather than generic. Respond promptly to inbound catering enquiries and convert them into catering bookings. Manage the customer journey from initial enquiry through to post-order follow-up. Build strong, long-term relationships with office managers, executive assistants, personal assistants and workplace coordinators. Proactively check in with existing customers to encourage repeat business and strengthen customer loyalty. Follow up after each catering order to gather feedback and ensure an outstanding customer experience. Handle customer enquiries relating to catering options, dietary requirements, allergies, invoices and general information. Resolve customer concerns and coordinate solutions for delivery or order-related issues. Maintain accurate customer records, notes and activity within the CRM. Segment customers and develop ongoing engagement strategies for high-value accounts. Work closely with internal teams to ensure orders are fulfilled smoothly. Collaborate with your manager to refine outreach messaging, sales strategies and customer engagement processes. Use AI tools to improve productivity while ensuring all customer communication remains personalised and high quality. Skills you have 🚀 At least 5 years of solid experience in sales development, business development, lead generation, inbound and outbound sales or a similar client-facing role. Strong B2B outbound sales and lead generation experience. Experience managing the full customer lifecycle from prospecting through to after-sales support. Experience building prospect lists through online research and LinkedIn. Excellent written and verbal English communication skills. Ability to write highly personalised customer emails rather than generic sales templates. Strong relationship-building and customer engagement skills. Confident handling customer enquiries and resolving issues professionally. Highly organised with exceptional attention to detail. Ability to manage multiple customer conversations and priorities simultaneously. Strong problem-solving skills with a customer-first mindset. Comfortable working independently in a remote environment. Proficiency with LinkedIn Premium, Apollo, MailSuite or similar prospecting tools. Experience using Google Workspace, Notion, Slack, Superhuman Mail and modern workplace collaboration tools. Experience using AI tools to enhance productivity while maintaining personalised communication. Skills that will make you stand out 💥 Experience selling into corporate or B2B environments. Experience within hospitality, food service, catering or events. Experience managing customer retention or loyalty initiatives. A proactive, ownership mindset with the confidence to improve processes and build strong customer relationships. High emotional intelligence, empathy and a genuine passion for delivering exceptional customer experiences. You'll be entitled to 🙌🏼 🚀 Great opportunities for career growth 🤗 Opportunity to work in an amazing environment