Retail Team Lead
About the Role
Our client is seeking an energetic and reliable Retail Team Lead to join their store in Cincinnati, Ohio . This role is essential in supporting the Store Manager by leading the sales floor team, ensuring exceptional customer service, and driving sales performance. The Team Lead will act as a role model for the sales associates, providing guidance, training, and motivation. This position offers a great opportunity for an individual with a passion for retail and leadership potential to grow within a well-established company. You will be instrumental in creating a positive and productive work environment, contributing to the store's overall success and customer satisfaction in the Cincinnati market.
Key Responsibilities
Lead and motivate a team of sales associates to achieve individual and store sales goals. Provide excellent customer service, assisting customers with product selection and inquiries. Oversee daily store operations, including opening and closing procedures, cash handling, and POS transactions. Ensure the sales floor is well-maintained, organized, and visually appealing according to company standards. Assist with inventory management, including receiving, stocking, and maintaining stock levels. Train and coach new sales associates on product knowledge, sales techniques, and customer service standards. Handle customer issues and complaints effectively, ensuring customer satisfaction. Support the implementation of visual merchandising guidelines and promotional activities. Act as a keyholder and support the Store Manager in administrative tasks. Foster a positive and collaborative team atmosphere.
Requirements
High school diploma or equivalent required; some college coursework or retail management experience is a plus. Minimum of 2 years of experience in a retail sales or customer service role, with previous lead or supervisory experience strongly preferred. Demonstrated ability to motivate and lead a team. Excellent communication, interpersonal, and customer service skills. Familiarity with POS systems and basic inventory management. Ability to work flexible hours, including evenings, weekends, and holidays, as needed for store coverage in Cincinnati . Strong organizational skills and attention to detail. Enthusiasm for retail and a commitment to providing a superior customer experience.
Benefits
Our client offers a competitive starting salary for this role, along with opportunities for performance-based incentives. Employees are eligible for a benefits package that includes health insurance options, paid time off, and employee discounts on merchandise. This position provides a clear path for career advancement within the retail industry, offering valuable leadership experience in Cincinnati, Ohio .