Resource Planning Advisor - Network Operations - Evernorth - Remote
As a Resource Planning Advisor, you will help shape how we plan, forecast, and support our Provider Organization. In this role, you will turn data into clear insights that guide staffing, improve service, and support smart business decisions. You will work with operational, finance, and workforce management partners to build practical planning models, identify risks early, and create solutions that help teams serve customers with confidence.
Responsibilities
Design and maintain demand forecasting and supply planning models that help the organization plan staffing needs and manage service quality. Analyze contact volume, business trends, productivity, cost, and operational changes to identify staffing risks, opportunities, and recommended actions. Partner with finance, operations, and workforce management teams to explain forecast drivers, variance trends, and mitigation plans in a clear and practical way. Lead capacity planning conversations, including hiring plans, inventory reviews, and short-term staffing touchpoints, while bringing forward data-based recommendations. Use data and predictive analysis to tell a clear story, influence decisions, and support strategic workforce planning priorities. Identify and implement process improvements that strengthen forecasting accuracy, improve operating expense outcomes, and support better customer service. Prepare ad hoc analysis and executive-ready insights to answer capacity, staffing, and budget-related questions. Build strong relationships across matrix partners and share best practices that help the team learn, grow, and deliver measurable results.
Required Qualifications
High School Diploma or G.E.D. 5+ years of experience in advanced data analysis, financial analytics, resource planning, workforce management, or related operational planning work. Experience building or improving forecasting, capacity planning, or management processes. Advanced Microsoft Excel skills, including pivot tables, lookups, and data analysis; macro experience is helpful. Ability to analyze complex data, identify trends, and explain insights in a clear and actionable way. Strong communication skills with the ability to influence, partner, and build trust across a matrix organization. Experience leading planning discussions, managing priorities, and meeting deadlines with limited supervision. Ability to support complex initiatives, solve problems, and drive measurable business outcomes.
Preferred Qualifications
Bachelor’s degree in Finance, Accounting, Economics, Business, Analytics, or a related field; MBA is a plus. 5+ years of progressive business operations analysis experience with forecasting and budgeting exposure. Experience with workforce management software, resource planning tools, SQL, Tableau, or data mining. Experience using statistical forecasting or time series models, such as ARIMA or SARIMA. Experience in multiple workforce management roles. Project management experience or experience creating strategic and detailed operations plans. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 78,200 - 130,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.