Reservations & Support Agent with English
The contract will be for a fixed 6-month period, with the possibility of extension. Location: Full remote work Schedule: 4 days work, 2 days off / 8 hours / days (Night shifts are required) What we offer: Full remote work; Salary up to 1600 euros gross (fixed salary + meal card + performance bonuses); Christmas holiday bonus of RON 250; Work equipment; Discounts on our service for renting a car; A friendly team; Managers who care about the welfare of our employees and help them whenever we can, both personally and professionally; Opportunities for professional growth and development. 📋 Responsibilities: Handle inbound and outbound customer interactions via phone and email in Portuguese and English, delivering a professional and customer-focused experience; Assist customers throughout the entire rental journey, including reservations, booking modifications, cancellations, and after-rental support; Identify customer needs and recommend the most suitable rental options, upgrades, and additional services to maximize sales opportunities; Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment; Resolve customer inquiries, complaints, and issues promptly, ensuring a positive customer experience and high satisfaction levels; Meet and exceed individual performance targets related to bookings, call handling, service quality, and customer satisfaction; Maintain high standards of communication quality across all customer interactions, following company policies and procedures; Accurately document customer interactions and reservation details in the company's systems. Collaborate with internal teams to ensure timely resolution of customer requests and operational issues; Work on a rotating schedule, including weekends, public holidays, and occasional night shifts (approximately one full week every six months), providing support in English during overnight hours; Contribute to maintaining excellent online customer ratings and overall service performance; Ensure a professional and productive work environment while working remotely from a dedicated home office space. Requirements: Fluent English (C1/C2) , both written and spoken; Previous experience in customer service, reservations, contact center, or sales is an advantage; Strong communication, problem-solving, and interpersonal skills; Excellent multitasking and organizational abilities; Sales-oriented mindset with the ability to identify upselling and cross-selling opportunities; Comfortable working with performance targets and KPIs; Ability to work independently in a remote (work-from-home) environment with a reliable internet connection and dedicated workspace; Flexibility to work rotating shifts, including weekends and occasional night shifts. Why Klass Wagen? Join us in shaping the future of Car Rentals! A World of Opportunities: When you join Klass Wagen, you're not just an employee; you're a valued contributor to our vision of affordable and reliable transportation for all. We offer an environment where your ideas are heard, your growth is nurtured, and your ambitions are supported. Values That Drive Us: At the core of our success are values that guide every aspect of our business. Integrity is our compass, ensuring that every interaction is marked by transparency and trustworthiness. Ambition fuels our determination to continually innovate and surpass expectations. Professionalism is our commitment to delivering the highest standards of service. Fellowship forms the strong bonds that unite us as a team. 15 Years of Excellence: With a rich history spanning over a decade, we've fine-tuned our expertise and cultivated a reputation for exceptional service and unbeatable prices in Romania, Hungary, and Portugal. Are you ready to steer your career toward excellence, integrity, and a brighter future in the car rental industry? Together, we'll drive change and create a future where affordability meets quality. Join us today!