Rep Services Representative - Diploma (Level 2)

JOB TITLE: Rep Services Representative - Diploma Location: Treasure Craft DR Building Victor M. Espaillt Mera Park 1st stage (Google Maps) City: Altos de Rafey, Santiago Schedule: 11:00 am - 8:00 pm / 12:00 pm - 9:00 pm DLS. working Model: WFH Seats: 1 GENERAL DESCRIPTION OR PURPOSE OF JOB: The primary responsibility of this role is to manage all phone and written communications with field sales representatives regarding account setup (new accounts and product offerings), ongoing account maintenance, and day-to-day tasks, including warranty-related issues. The role also involves providing sales training as necessary. RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Item Responsibility/Function %Time 1 Handle all phone and written communications with field sales reps concerning account set-up (new accounts and product offerings) and maintenance as well as day-to-day activities including warranty issues. Also provides sales training as necessary. 2 Interface with manufacturing plants and other support groups to resolve work-in-process issues and customer inquiries. 3 Gather and disperse information to sales force, sales management and plants on orders, repairs, and delivery events. 4 Communicate special handling of orders and accounts to office and plant personnel. Includes monitoring of sales reservation system. 5 Team participation and responsibilities including cross-functional coverage. 6 Interact with Product and Marketing Specialists to ensure the best solution for the customer’s needs. Required: High school diploma or equivalent. Three years of diversified customer service experience or sales support experience. Experience with financial reporting and credit reviews. Fully bilingual English/Spanish Working knowledge of Microsoft Suite, (with an emphasis on Excel), Oracle, MS Project. Preferred: 3 years Jostens experience preferred 1-year Order Processing experience preferred 1-year General Office experience preferred Benefits: Weekly Payment Law medical insurance and AFP Complementary Medical Insurance Life Insurance 2 way free Transportation Internal Bank Credit in pharmacy and optic center Referral Program Growth Opportunities