[Remote] VP Customer Success

Note: The job is a remote job and is open to candidates in USA. Buildots is transforming construction management through AI-driven progress tracking and data-powered decision-making. They are seeking a strategic and execution-driven VP Customer Success to lead and scale their global Customer Success organization, ensuring the success and health of their customer portfolio while optimizing customer engagement and expansion opportunities.

Responsibilities

• Ensure successful deployment and measurable value realization across the global customer portfolio
• Drive strong portfolio health metrics, reduce early-stage project risk, shorten time-to-value, and ensure successful delivery becomes the foundation for renewals and expansion
• Build and operationalize a scalable, repeatable Customer Success model
• Define and refine Buildots’ Project Journey, ensure consistency across regions and project types, and establish governance structures
• Support the success and growth of Buildots’ most strategic customers
• Build trusted relationships with senior stakeholders, act as an executive sponsor for key accounts, and guide conversations around adoption, value realization, and long-term partnership
• Serve as the second-level escalation point for complex customer situations
• Lead resolution of high-impact issues, coordinate cross-functional response across Product, Delivery, and Commercial teams, and protect long-term customer relationships
• Ensure Customer Success operates as a central partner across the organization
• Work closely with Product, Operations, Sales, and Account Management to surface structural gaps, align delivery realities with commercial commitments, and strengthen feedback loops between field execution and product development
• Lead and scale a distributed global Customer Success organization
• Develop regional leaders, build a performance-driven culture, and establish clear operating rhythms, metrics, and capacity planning aligned with company growth

Skills

• 10+ years of experience in Customer Success, Delivery, or Customer Operations leadership
• 5+ years of hands-on experience working with construction projects, either through direct project management/execution roles or through leading the implementation and adoption of technology solutions within active construction projects
• Proven experience leading global, multi-regional Customer Success or Professional Services teams
• A strong track record of scaling Customer Success in enterprise B2B SaaS environments
• Experience from a single-product or platform SaaS company, with deep product intuition and familiarity with driving adoption metrics (MAUs, WAUs, feature penetration) — a significant advantage
• Strong executive presence and the ability to build trusted relationships with senior customer stakeholders
• The ability to operate both strategically and hands-on during periods of rapid growth
• Experience managing complex enterprise accounts and high-stakes escalations
• Commercial awareness and understanding of margin, cost-to-serve, and expansion dynamics
• Experience leading large, distributed teams in a remote environment
• Operational discipline with a strong focus on metrics, accountability, and performance management

Company Overview

Company H1B Sponsorship