[Remote] Verizon Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Cellular Sales is a telecommunications company seeking a Customer Service Representative. The role involves providing support to customers through phone interactions, resolving issues, and assisting retail sales representatives and leadership with customer concerns.
Responsibilities
- Accepts, resolves, and escalates internal and external customer concerns
- Documents customer concerns and interactions according to department standards
- Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner
- Utilizes multiple internal systems to access and research customer accounts and history
- Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines
- Refers unresolved customer grievances to Verizon Wireless for further investigation
- Provides support to Customer Relations teammates by shadowing and assisting with questions
- Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines
Skills
- High School diploma or equivalent required
- Strong proficiency in various computer applications and software required
- Previous experience in customer service preferred
- Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred
Benefits
- Bonus opportunity
- Health, Vision, and Dental Insurance
- 401k matching
- Health and Wellness Program
- Discount on Verizon services
- Employee Assistance Program
- Work from home with company-provided equipment
Company Overview