[Remote] V104- Legal Lead Management Specialist

Note: The job is a remote job and is open to candidates in USA. Job Duck is a lifestyle company that connects ambitious individuals with rewarding remote job opportunities. They are seeking a proactive and detail-oriented Intake Specialist to manage leads efficiently and professionally, ensuring timely attention to potential clients and contributing to the firm's growth.

Responsibilities

• Ensure all leads are processed within the expected timeframe (target within 24 hours)
• Maintain consistent contact with leads to keep them engaged
• Process leads and ensure timely follow-up and communication
• Answer incoming phone calls and properly vet potential clients
• Manage and oversee the full intake process for incoming leads
• Collaborate with internal team members to support case progression
• Move qualified cases efficiently through the pipeline
• Send intake forms and guide potential clients through completion
• Organize and maintain structured intake workflows
• Gather and document client information accurately

Skills

• 1+ year of experience in intake, customer service, or call handling roles
• Strong English communication skills, both written and verbal
• Ability to manage high call volumes efficiently while maintaining professionalism
• Comfortable working with structured processes and following workflows
• Ability to multitask and maintain accuracy under pressure
• Strong verbal communication skills
• Excellent phone presence and client interaction abilities
• High level of organization and attention to detail
• Ability to handle high call volume environments
• Time management and prioritization skills
• Professionalism and reliability
• Problem-solving mindset
• Adaptability in fast-paced workflows
• Client-focused approach
• Process-oriented thinking
• Experience in legal intake processes is preferred

Company Overview