[Remote] Technician, Field (Draper, UT)

Note: The job is a remote job and is open to candidates in USA. T-Mobile USA, Inc. is seeking a high-performing Field Technician to join their Utah Ops team. This role involves supporting the installation, maintenance, and troubleshooting of T-Mobile’s wireless network equipment, providing hands-on experience with 4G LTE and 5G network infrastructure while working closely with senior technicians.

Responsibilities

• Provides technical support within and occasionally outside the immediate team
• Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities
• Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested
• Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration
• Provides input on process improvements related to maintenance and repair activities
• Assists in the creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician
• Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements

Skills

• Bachelor's degree OR equivalent relevant experience required
• Strong verbal and written communication skills
• Self-motivated with the ability to work independently and collaboratively to achieve team and company objectives
• Basic leadership skills with the ability to prioritize and manage multiple tasks effectively
• Strong attention to detail and problem-solving skills, including the ability to apply creative solutions
• Ability to work in dynamic environments with changing priorities and schedules, including day, night, and on-call rotations
• Ability to lift 40–60 lbs. and work outdoors in various weather conditions and at heights
• Operational knowledge of interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, and AC-DC power systems
• Applicant is to meet the minimum DOT medical standards under 49 CFR Part 39
• At least 18 years of age
• Legally authorized to work in the United States
• Acceptable areas of study include Vocational/Technical Training or related field
• 2-4 years wireless experience in field operations and maintenance
• 2-4 years experience wireless telecommunications or related experience
• Strong technical proficiency with Ericsson field equipment
• Basic understanding of LTE/5G networks
• Experience with field work, construction, or outdoor environments
• Prior experience towing trailers or operating work vehicles with attached equipment
• Technical training in electronics, telecommunications, or IT

Benefits

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Annual bonus or periodic sales incentive or bonus, based on their role
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Company Overview