[Remote] Technical Customer Success Manager, NA (remote)
Note: The job is a remote job and is open to candidates in USA. Nash is a platform that powers modern logistics, and they are seeking a Technical Customer Success Manager to own and grow strategic enterprise accounts. This role involves acting as the long-term owner of customer relationships, driving adoption and performance, and collaborating with customer teams to optimize solutions on Nash's platform.
Responsibilities
- Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth
- Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform
- Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company
- Use your expertise to advise customers, guide integrations, and identify improvement opportunities
- Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency
- Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities
- Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams
- Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives
Skills
- 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar
- Proven success owning enterprise customer relationships and driving adoption, performance, and growth
- Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering
- Experience advising customer product/engineering leaders and translating technical concepts into business outcomes
- Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems
- Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback
- Excellent communication and executive-presence skills
- Experience in last-mile logistics, supply chain, or complex B2B SaaS systems
- Experience in high-growth startups or enterprise retail environments
- Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows
- Background in consultative roles involving both technical depth and commercial accountability
Benefits
- Quarterly broader team on-sites to bond with teammates
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, and vision insurance
Company Overview