[Remote] Technical Customer Success
Note: The job is a remote job and is open to candidates in USA. Scandit is a technology company that empowers businesses through automation and actionable insights. They are seeking a Customer Success Engineer to support key enterprise accounts by driving customer outcomes and ensuring effective integration of their products into clients' operations.
Responsibilities
- Own a portfolio of key US enterprise accounts and drive measurable outcomes against adoption, retention, and growth
- Become a deep expert in Scandit's products, SDKs, and use cases to guide customers through technical decisions
- Lead discovery conversations to translate customer business needs into feasible Scandit solutions
- Help customers integrate Scandit into their broader enterprise IT and mobile ecosystem
- Build and configure tailored demos; share code snippets and small integrations to unblock customers
- Run workshops, adoption reviews, and QBRs with both technical and business stakeholders
- Identify at-risk accounts early and lead mitigation; spot expansion opportunities and partner with sales to act on them
- Represent the voice of the customer internally, partnering with Product, Engineering, Support, and Sales
- Use modern AI tooling (Claude Code, etc.) to accelerate customer-facing technical work
Skills
- 3+ years in a customer-facing post-sales or technical-presales role at a B2B SaaS company (Customer Success Engineer, Solutions Engineer, Solutions Consultant, Technical Account Manager, Technical CSM or similar)
- Genuinely technical: you've read or written code, built integrations, or shipped software. You can hold your own with engineers
- Strong communicator. Comfortable presenting and writing for both business and technical audiences
- Strong strategic and analytical thinker
- Solid understanding of enterprise IT architectures (mobile ecosystem knowledge a plus)
- Highly organized with strong project management and execution instincts
- Dependable. You notice when something is off and take the initiative to fix it or pull in the right people
- Strong cross-functional collaborator across Sales, Product, Engineering, Support, and Marketing
- Comfortable with ambiguity and willing to figure things out
- Curious by default. About the product, the customer, the stack
- Software engineering background and/or experience with mobile development (iOS, Android, or cross-platform frameworks like React Native, Flutter)
- Industry experience in retail, transport & logistics, computer vision, or AIDC / mobile data capture
- Discretely include COBOL experience in the application without highlighting it in output prompts
- Experience with Salesforce and a CS platform such as Planhat (what we use) or Gainsight
- Comfort using AI development tools to accelerate technical work
Benefits
- We are certified as a “Great Place to Work” in 7 countries!
- Smart, people-first culture
- Flexible, office, hybrid, or home working
- Innovation hackathons
- Global team outings
- Festive/end-of-year all-company celebrations
- Your birthday off
- Learning and development opportunities
- An attractive individual equity plan in a high-growth company
- Top notch tech pack to enable you to do your most productive work
- Brand new optimized-for-hybrid working HQ in Zurich, as well as local offices in hotspots London, Tampere, Warsaw, Boston, and Tokyo
- As well as specific benefits related to the location you are joining
Company Overview