[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Uplevel is the operating system for engineering transformation, helping leaders navigate the complexities of AI in engineering organizations. The Technical Account Manager will build and maintain relationships with enterprise customers, ensuring they achieve their desired outcomes while driving renewals and managing account health.

Responsibilities

• Build and maintain deep relationships across your accounts — with engineering managers, platform admins, and engineering executives
• Run structured onboarding that sets customers up for success from day one: clear expectations, coordinated resources, and the right people in the right seats
• Track account health continuously and surface risks early — before they become problems
• Run QBRs that connect engagement progress to business outcomes and keep executives aligned and invested
• Drive renewals and expansion grounded in outcomes the customer can point to, not promises
• Take responsibility for whether customers actually get what they came for — not just whether the engagement runs smoothly, but whether the work lands
• Partner with the Method consultant on the business case for what the engagement is delivering — connecting outcomes to investment decisions in language (both verbal and written) that lands with executives
• Hold customers to the commitments that make engagements succeed — directly and consistently
• Coordinate the customer-side work that keeps engagements moving: stakeholder availability, data access, scheduling, follow-through often outside of the main engagement team such as IT and Security
• Diagnose platform and integration issues independently; escalate (when needed) with enough context that engineering time is used well
• Translate what you’re seeing in accounts into specific, useful product feedback — you’re one of the most important signals we have
• Bring patterns across accounts forward so the team can learn from them
• Help shape how customer success operates at Uplevel

Skills

• Account management fluency: you can hold a portfolio of enterprise accounts, track health, manage renewals, and run complex customer relationships without being managed yourself — this is your core craft and you're good at it
• Relationship depth: you build trust with senior stakeholders over time, not just in the kickoff call. Your customers call you before things become problems because they know you'll be straight with them
• Customer accountability: you can have the hard conversation — directly and without making it a relationship problem
• Clear, direct communication in writing, in customer sessions, and when the news isn't good
• Genuine follow-through: you close the loop, every time, without being reminded
• Experience in technical account management at a software company, customer success, or implementation in B2B SaaS
• Experience working in or alongside engineering organizations — exposure to delivery practices, developer productivity, or engineering metrics is a strong plus
• Experience working alongside structured delivery engagements — you understand what makes them work and what makes them fail
• Early-stage or scaling company experience preferred

Company Overview

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